Gastroenterology RAS Patient Pathway Coordinator

Sherwood Forest Hospitals NHS Foundation Trust; Stanton Hill; On-site; GBP 21,000 - 30,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking a proactive RAS Patient Pathway Co-ordinator in the Gastroenterology service at King's Mill Hospital. You will manage referrals, coordinate triage, and maintain accurate patient records while supporting clinicians and reception staff.

The role requires excellent data handling, confidentiality and strong organisational skills to ensure timely patient care and smooth pathways across departments.

Qualifications

• GCSE English at grade C or above, or equivalent.
• RSA II or equivalent.
• AMSPAR diploma.
• NVQ in Customer Care.
• IHRIM Diploma.
• European Computer Driving Licence.
• Shorthand speeds of 80wpm.

Responsibilities

• Answering and making phone calls to patients and colleagues.
• Thoroughly managing an in-depth patient-based Excel document.
• Balancing urgent and routine referrals with a strong emphasis on patient care.
• Tracking patients in the referral triage platform.
• Performing audio typing as required.
• Collaborating with consultants across the Gastroenterology service.
• General administrative duties including photocopying, faxing and filing.

Skills

Computer literacy

NHS knowledge

Healthcare admin systems

Data handling

Confidentiality

Health & Safety

Equality & diversity

Office clerical

IT / Patient data systems

Education

GCSE English C or above

RSA II

AMSPAR diploma

NVQ in Customer Care

IHRIM Diploma

European Computer Driving Licence

Shorthand 80 wpm

Tools

PAS

Excel

Job description

Sherwood Forest Hospitals NHS Foundation Trust

Gastroenterology RAS Patient Pathway Coordinator

The closing date is 19 November 2026

The Gastroenterology department at King's Mill Hospital is seeking an enthusiastic Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.

As a RAS Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways. Your primary responsibility will be to manage and coordinate the referral triage process, ensuring that patients receive timely and appropriate care.

You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care.

Main duties of the job

• Answering and making phone calls to patients and colleagues.
• Thoroughly managing an in-depth patient-based Excel document.
• Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
• Tracking patients in the referral triage platform.
• Performing audio typing as required.
• Collaborating closely with consultants and colleagues across the Gastroenterology service.
• General administrative duties including photocopying, faxing and filing.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Job responsibilities

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Person Specification

Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
• Experience of using a full range of IT/Patient data systems
• Confidentiality and Data Protection
• Health and Safety
• Equality and diversity
• Sound office clerical background providing knowledge of relevant procedures.
• Experience of using a full range of IT / Patient data systems - As applicable to speciality

Qualifications

• Good general education with GCSE English at grade C or above, (or equivalent).
• RSA II (or equivalent)
• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
• NVQ in Customer Care
• Institute of Health Records & Information Management Diploma (IHRIM)
• European Computer Driving Licence
• Shorthand speeds of 80wpm

Further Training

• On the job training.

Experience

• Quality Customer Service
• Previous NHS knowledge and experience
• Experience of working in Ophthalmology service

Contractual

• Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust