Patient Pathway Coordinator - Gastroenterology

NHS; Stanton Hill; Presencial; GBP 26.000 - 27.000; Jornada completa

Descripción de la vacante

Sherwood Forest Hospitals NHS Foundation Trust is seeking a Patient Pathway Co-ordinator in the Gastroenterology Department at King’s Mill Hospital. This fast-paced, supportive role requires teamwork, clear communication and strong administrative skills to manage patient pathways and referrals.

You will help coordinate diaries, track patients and respond to queries, ensuring timely care within national standards. Fixed term: 5 months, 37.5 hours per week.

Formación

• Good general education with GCSE English at grade C or above.
• RSA II (or equivalent).
• ECDL.
• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR).
• NVQ in Customer Care.
• Institute of Health Records & Information Management Diploma (IHRIM).
• European Computer Driving Licence.
• Shorthand speeds of 80wpm.

Responsabilidades

• General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.
• Dealing with phone calls, emails and face to face queries from Patients and Colleagues.
• Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.
• Managing consultant diaries and annual leave, cancelling clinics when needed.

Conocimientos

Computer literacy

NHS knowledge

Healthcare admin

Data systems familiarity

Educación

GCSE English

RSA II

ECDL

AMSPAR

NVQ in Customer Care

IHRIM

Herramientas

PAS

Excel

Descripción del empleo

NHS AfC: Band 3

Main area Gastroenterology Grade NHS AfC: Band 3 Contract Fixed term: 5 months (Secondment also considered, contract until March 2027) Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 214-MED-8337672-A

Site King's Mill Hospital Town Sutton is Ashfield Salary £25,760 - £27,476 per annum Salary period Yearly Closing 19/11/2026 23:59

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

If you are looking for an interesting and varied role within a friendly, fast-paced and expanding team, we would be delighted to receive your application.

An exciting opportunity has arisen for a Patient Pathway Co-ordinator within the Gastroenterology Department at King’s Mill Hospital.

We are seeking an enthusiastic and motivated individual who is a strong team player, with excellent communication skills and a compassionate, empathetic approach. The successful candidate will demonstrate effective problem-solving abilities, alongside a high level of tact and diplomacy. You will also be able to prioritise your workload efficiently to support the smooth day-to-day management of patient pathways.

In this role, you will work closely with a dedicated and highly efficient team of Patient Pathway Co-ordinators, Clinical Typists and Records Assistants, all committed to delivering excellent patient care and administrative support.

Main duties of the job

The role of a Patient Pathway Coordinator is similar to a Medical Secretary role in which you will provide high quality administrative support to the Gastro Service.

On a day to day basis this would involve:

• General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.


• Dealing with phone calls, emails and face to face queries from Patients and Colleagues.


• Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.


• Managing consultant diaries and annual leave, cancelling clinics when needed.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Person specification

Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.


• Knowledge of NHS or service provider in general


• Thorough knowledge of healthcare administrative systems and processes


• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications


• Confidentiality and Data Protection


• Health and Safety


• Equality and diversity


• Sound office clerical background providing knowledge of relevant procedures.


• Experience of using a full range of IT/Patient data systems – As applicable to speciality

Further Training

• On the job training.


• Experience of managing health & safety issues


• Supervisory training

Experience

• Quality Customer Service


• Some experience providing required


• NHS knowledge and qualification equivalences if necessary.


• Experience of supervising staff

Contractual

• Regular attendance and willingness to work flexible hours as necessary

Qualifications

• Good general education with GCSE English at grade C or above.


• RSA II (or equivalent)


• ECDL


• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)


• NVQ in Customer Care


• Institute of Health Records & Information Management Diploma (IHRIM)


• European Computer Driving Licence


• Shorthand speeds of 80wpm

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.

We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [e-mail]