Patient Pathway Coordinator - Gastroenterology

Forest Hospitals Nhs Foundation Trust; Sutton-in-Ashfield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Forest Hospitals NHS Foundation Trust in Sutton-in-Ashfield is seeking a Patient Pathway Co-ordinator in the Gastroenterology Department at King's Mill Hospital to join a friendly, fast-paced and expanding team. You will provide high quality administrative support to the service and help maintain smooth patient pathways.

The role requires excellent communication, empathy and strong organisational skills to handle referrals, appointments, diary management, audio typing and liaison with

Responsibilities

• General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.
• Dealing with phone calls, emails and face to face queries from Patients and Colleagues.
• Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.
• Booking patient appointments.
• Audio typing.
• Managing consultant diaries and annual leave, cancelling clinics when needed.

Job description

Patient Pathway Co-ordinator

If you are looking for an interesting and varied role within a friendly, fast-paced and expanding team, we would be delighted to receive your application.

An exciting opportunity has arisen for a Patient Pathway Co-ordinator within the Gastroenterology Department at King's Mill Hospital.

We are seeking an enthusiastic and motivated individual who is a strong team player, with excellent communication skills and a compassionate, empathetic approach. The successful candidate will demonstrate effective problem-solving abilities, alongside a high level of tact and diplomacy. You will also be able to prioritise your workload efficiently to support the smooth day-to-day management of patient pathways.

In this role, you will work closely with a dedicated and highly efficient team of Patient Pathway Co-ordinators, Clinical Typists and Records Assistants, all committed to delivering excellent patient care and administrative support. The role of a Patient Pathway Coordinator is similar to a Medical Secretary role in which you will provide high quality administrative support to the Gastro Service.

Key responsibilities

• General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.
• Dealing with phone calls, emails and face to face queries from Patients and Colleagues.
• Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.
• Booking patient appointments.
• Audio typing.
• Managing consultant diaries and annual leave, cancelling clinics when needed.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as "outstanding" for care and our King's Mill Hospital as the only "outstanding" NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here