Gastroenterology RAS Patient Pathway Coordinator

NHS; Stanton Hill; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

The Gastroenterology department at King’s Mill Hospital is seeking a Patient Pathway Co-ordinator to join our busy team. You will manage referral triage, coordinate inquiries, and maintain accurate patient data to ensure timely care for our patients.

You will be the first point of contact for patients and colleagues, handling inquiries, supporting teams, and performing audio typing as required. A high level of organisation and compassionate patient care are essential.

Qualifikationen

• GCSE English at grade C or above (or equivalent).
• RSA II (or equivalent) certification.
• AMSPAR qualification for medical administration and reception.
• NVQ in Customer Care or equivalent experience.
• IHRIM (Health Records/Information Management) diploma or equivalent.
• European Computer Driving Licence or equivalent IT competency.
• Shorthand speeds of 80 wpm.

Aufgaben

• Answering and making calls to patients and colleagues.
• Managing an in-depth patient-based Excel document with accuracy.
• Balancing urgent and routine referrals with focus on patient care.
• Tracking patients in the referral triage platform.
• Performing audio typing as required.
• Collaborating with consultants and Gastroenterology staff.
• General admin duties including photocopying, faxing and filing.

Kenntnisse

Computer literacy

NHS knowledge

Data protection

Health & safety

Equality & diversity

Attention to detail

Ausbildung

GCSE English C or above

RSA II or equivalent

AMSPAR diploma

NVQ in Customer Care

IHRIM Diploma

European Computer Driving Licence

Shorthand 80 wpm

Tools

Excel

PAS

IT / Patient data systems

Jobbeschreibung

NHS AfC: Band 3

Main area Gastroenterology Grade NHS AfC: Band 3 Contract Fixed term: 6 months (Secondment opportunity also considered) Hours Full time - 37.5 hours per week Job ref 214-MED-8337784-A

Site Kings Mill Hospital Town Sutton in Ashfield Salary £25,760 - £27,476 per annum Salary period Yearly Closing 19/11/2026 23:59

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

The Gastroenterology department at King's Mill Hospital is seeking an enthusiastic Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.

As a RAS Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways. Your primary responsibility will be to manage and coordinate the referral triage process, ensuring that patients receive timely and appropriate care.

You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care.

Main duties of the job

• Answering and making phone calls to patients and colleagues.
• Thoroughly managing an in-depth patient-based Excel document.
• Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
• Tracking patients in the referral triage platform.
• Performing audio typing as required.
• Collaborating closely with consultants and colleagues across the Gastroenterology service.
• General administrative duties including photocopying, faxing and filing.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Person specification

Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
• Experience of using a full range of IT/Patient data systems
• Confidentiality and Data Protection
• Health and Safety
• Equality and diversity
• Sound office clerical background providing knowledge of relevant procedures.
• Experience of using a full range of IT / Patient data systems – As applicable to speciality

Qualifications

• Good general education with GCSE English at grade C or above, (or equivalent).
• RSA II (or equivalent)
• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
• NVQ in Customer Care
• Institute of Health Records & Information Management Diploma (IHRIM)
• European Computer Driving Licence
• Shorthand speeds of 80wpm

Further Training

• On the job training.

Experience

• Quality Customer Service
• Previous NHS knowledge and experience
• Experience of working in Ophthalmology service

Contractual

• Regular attendance and willingness to work flexible hours as necessary

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [e-mail]