Pathway Co-ordinator (Waiting list)

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in England is seeking a Pathway Co-ordinator (Waiting list) to manage patient queries, clinic preparation, and appointment bookings within a busy outpatient setting. You will coordinate pathways, liaise with clinicians and support staff, and help ensure smooth patient flow.

The role requires excellent communication, organisational skills, and NHS administrative experience.

Qualifications

• Experience in a Customer/Patient Care environment
• Demonstrable NHS administrative experience
• Confident with Meditech
• Strong communication across face-to-face, telephone and written channels
• Ability to work to deadlines and multi-task in a busy outpatient setting

Responsibilities

• Dealing with patient queries face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff
• Following up on any missing outcomes from clinic

Skills

Customer care

NHS admin experience

Communication

Time management

Multi-tasking

Tools

Meditech

Microsoft Word

Microsoft Excel

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Pathway Co-ordinator (Waiting list)

The closing date is 15 November 2026

An opportunity has arisen for an enthusiastic, flexible, and motivated individual to join our team in a Pathway Co-Ordinator role.

Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure.

Applicants should have demonstrable experience of working in a busy outpatient environment or have call handling experience.

Main duties of the job

• Dealing with patient queries both face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff where required
• Following up on any missing outcomes from clinic

Interview date: 24 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

Please see attached Job description and Person Specification.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Experience & Knowledge

• Experience of working in a Customer/Patient Care environment
• Demonstrable experience in an NHS administrative role
• Confident with Meditech

Communication

• Ability to communicate effectively - Including written,face to face and telephone
• Ability to ensure that accurate and effective communication is maintained within the team
• Must be an effective team player and have a flexible approach to all areas of work

Skills & Ability

• Ability to work to deadlines
• Advanced level of IT to include Microsoft Word and Excel
• Ability to manage day to day workload independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Oncology & Haematology Outpatients - Queen's Hospital

Oncology & Haematology Outpatients - Queen's Hospital