Patient Pathway Coordinator - Gastroenterology

Sherwood Forest Hospitals NHS Foundation Trust; Stanton Hill; Sur place; GBP 21 000 - 28 000; Plein temps

Résumé du poste

Sherwood Forest Hospitals NHS Foundation Trust is seeking a Patient Pathway Co-ordinator for the Gastroenterology department at King's Mill Hospital. You will support administration, manage referrals, and help maintain the patient pathway with a focus on timely care and accurate records.

The role involves coordinating consultants' diaries, handling inquiries from patients and staff, and ensuring alignment with national standards. A compassionate, team-focused approach is essential.

Qualifications

• Computer literacy with high accuracy keyboard skills.
• Knowledge of NHS or service provider systems.
• Good understanding of healthcare administrative processes and databases (PAS, Excel).
• Confidentiality and Data Protection knowledge.
• Health and Safety awareness.
• Equality and diversity awareness.
• Strong clerical background with relevant procedures.
• Experience using IT/patient data systems relevant to the specialty.

Responsabilités

• Provide high quality administrative support to the Gastro Service.
• Manage incoming post, referrals and distribute to Consultants and nurses.
• Handle phone calls, emails and face-to-face queries from patients and colleagues.
• Maintain the Patient tracking list to ensure timely treatment within national standards.
• Manage consultant diaries and annual leave, cancel clinics when needed.

Connaissances

Computer literate

NHS knowledge

Data Protection

Confidentiality

Health and Safety

Equality and diversity

IT / Patient data systems

Excel

PAS

Databases

Formation

GCSE English C or above

RSA II

ECDL

AMSPAR diploma

NVQ in Customer Care

IHRIM Diploma

Shorthand 80wpm

Outils

PAS

Excel

Description du poste

Sherwood Forest Hospitals NHS Foundation Trust

Patient Pathway Coordinator - Gastroenterology

The closing date is 19 November 2026

If you are looking for an interesting and varied role within a friendly, fast-paced and expanding team, we would be delighted to receive your application.

An exciting opportunity has arisen for a Patient Pathway Co-ordinator within the Gastroenterology Department at King's Mill Hospital.

We are seeking an enthusiastic and motivated individual who is a strong team player, with excellent communication skills and a compassionate, empathetic approach. The successful candidate will demonstrate effective problem-solving abilities, alongside a high level of tact and diplomacy. You will also be able to prioritise your workload efficiently to support the smooth day-to-day management of patient pathways.

In this role, you will work closely with a dedicated and highly efficient team of Patient Pathway Co-ordinators, Clinical Typists and Records Assistants, all committed to delivering excellent patient care and administrative support.

Main duties of the job

The role of a Patient Pathway Coordinator is similar to a Medical Secretary role in which you will provide high quality administrative support to the Gastro Service.

• General admin, receiving and managing incoming post and referrals and distributing out to the Consultants and nurses.
• Dealing with phone calls, emails and face to face queries from Patients and Colleagues.
• Managing the Patient tracking list to ensure all patients are treated within a timely manner and adhering to National operating standards.
• Managing consultant diaries and annual leave, cancelling clinics when needed.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Job responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Person Specification

Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
• Confidentiality and Data Protection
• Health and Safety
• Equality and diversity
• Sound office clerical background providing knowledge of relevant procedures.
• Experience of using a full range of IT/Patient data systems - As applicable to speciality

Further Training

• On the job training.
• Experience of managing health & safety issues
• Supervisory training

Experience

• Quality Customer Service
• Some experience providing required
• NHS knowledge and qualification equivalences if necessary.
• Experience of supervising staff

Contractual

• Regular attendance and willingness to work flexible hours as necessary

Qualifications

• Good general education with GCSE English at grade C or above.
• RSA II (or equivalent)
• ECDL
• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
• NVQ in Customer Care
• Institute of Health Records & Information Management Diploma (IHRIM)
• European Computer Driving Licence
• Shorthand speeds of 80wpm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust