Patient Pathway Coordinator

Royal National Orthopaedic Hospital NHS Trust; London Borough of Harrow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Wellbeing support

Rewards & Recognition platform

Staff Wellbeing Hub

Salary sacrifice schemes for transport

Job summary

Royal National Orthopaedic Hospital NHS Trust is recruiting a Patient Pathway Coordinator to manage the patient journey from referral to follow-up. You will support clinicians, schedule appointments, and ensure accurate data capture across the pathway.

The role requires excellent organisational and communication skills, with strong IT and data handling capability to help maintain smooth, timely service for patients and clinicians alike.

Qualifications

• GCSE English and Maths at grade C or above.
• Higher Education qualification or extensive admin experience in a large organisation.
• Experience in administration/secretarial/personal assistant duties.

Responsibilities

• Coordinate and schedule patient pathways from referral to first outpatient appointment and subsequent steps.
• Typing of correspondence, chasing results, managing department inbox, and recording activity in EPIC.
• Liaise with clinicians and internal stakeholders to ensure timely care delivery.

Skills

Administrative skills

Interpersonal skills

IT literacy

Education

GCSE English & Maths

Admin experience

Tools

EPIC

Excel

Microsoft Word

Job description

Royal National Orthopaedic Hospital NHS Trust

Patient Pathway Coordinator

The closing date is 19 November 2026

An exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of SCIC. You will have the unique opportunity to support and gain experience within the Specialist Service.

The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. The main function of the role will be to coordinate and schedule the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

This post is 1.0 WTE to cover Monday to Friday and between the hours of 8am-5pm.

Main duties of the job

We are looking for an independent, enthusiastic and well organised person to join our busy team. The role of the Patient Pathway Coordinator is to work closely with clinicians and Patient Pathway Lead to ensure that the care pathway of all patients is effectively managed.

The ideal candidate will have excellent interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times.

About us

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.

Joining our organisation means enjoying a wide range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.

Job responsibilities

This role will primarily be focussed on supporting the Clinical Team within SCIC.

Duties will include: typing of correspondence, chasing results, cashing up clinics, managing department inbox, fully utilising clinics, recording and validating activity on EPIC, and liaising with internal stakeholders.

Please see attached job description for more information about this role.

Person Specification

Communication & Relationship Skills

• Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives). 2
• Able to induct new staff into the department, demonstrating tasks to colleagues.

Knowledge, Training & Experience

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Higher Education qualification (i.e. A Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role
• Previous experience in administration/secretarial/personal assistant capacity in a large and complex organisation
• Interpretation and analysis of reports, databases and spread-sheet information.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
• Ability to work under pressure and meet competing demands
• An ability to accurately transcribe complicated/complex and sensitive tapes/notes and type complicated/complex information while subject to frequent interruptions.
• Able to secure the co-operation of colleagues at all level.
• Previous NHS experience, or experience of working in a healthcare setting.
• Data analysis experience.

Analytical & Judgment Skills

• Ability to make decisions in a constantly changing environment using judgement to deal with queries or accelerate where necessary.
• Able to deal with sensitive information with tact, diplomacy and understanding.
• An ability to provide accurate and appropriate non-clinical advice and information to others - colleagues, staff at all levels, patients and their families.
• An ability to exercise judgement when dealing with enquiries to evaluate the situation and resolve problems within their remit, escalating issues appropriately.

Planning & Organisational Skills

• Able to work independently, managing own workload, prioritising tasks and working to deadlines.
• Continually monitor, review and, where appropriate, suggest/implement changes to improve the working practices and systems
• Advanced keyboard skills, and competent use of IT.
• Experience of using a patient record system
• Knowledge of the Epic patient electronic health record system

Responsibility for Equality, Diversity and Inclusion

• Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal National Orthopaedic Hospital NHS Trust