Garages & Parking Lettings Specialist

Carrington Blake Recruitment; Greater London; On-site; GBP 32,000 - 44,000; Full time

Job summary

Carrington Blake Recruitment in London is seeking an experienced Lettings Officer (Garages) to manage letting and ongoing management of the council's garages, parking areas, barrow stores and other non-residential properties. You will maximise lettings, manage waiting lists and minimise void periods, while ensuring properties are safe and well maintained in line with policies and licences.

The role offers a developing environment within Exchequer Services / Homeownership Services, with a focus

Qualifications

• Experience of letting non-residential units, ideally garages or similar properties.
• Experience managing parking schemes, garages or other property portfolios.
• Experience in a customer-facing housing, property management or commercial property role.
• Knowledge of tenancy/licence management and relevant legal processes.
• Experience managing voids, applications, waiting lists and allocations.
• Strong communication and customer service skills.
• Ability to deal confidently with breaches, complaints and challenging situations.
• The ability to work independently, manage your own workload and carry out site visits.
• A proactive, solution-focused approach with good attention to detail.

Responsibilities

• Manage the letting of garages, parking spaces, barrow stores and other non-residential properties.
• Maintain and manage waiting lists, process applications and allocate properties in line with Council policies.
• Manage voids and work with Repairs and Contracts Officers to ensure properties are repaired and re-let as quickly as possible.
• Carry out regular site and communal inspections, identifying disrepair, ASB, health and safety or other issues affecting lettings.
• Deal with breaches of licence agreements, carrying out investigations and taking appropriate enforcement action where required.
• Meet with new applicants, complete sign-up processes and verify all required documentation.
• Explain licence agreements, charges, payment arrangements, health and safety requirements and customer responsibilities.
• Promote Direct Debit and ensure initial payments and correct charges are secured.
• Work with Parking Enforcement, ASB, Resident Services, Legal and other teams to resolve issues.
• Support customers with online services and encourage use of the Council's online portal.
• Attend resident meetings, consultations and forums and respond to queries from residents and stakeholders.
• Ensure GDPR, health and safety, equalities and Council policies are followed at all times.

Skills

Lettings non-residential units

Property portfolio management

Customer-facing housing role

Tenancy/licence management

Voids and allocations

Communication skills

Handling breaches/ complaints

Independent workload management

Attention to detail

Job description

Carrington Blake Recruitment in London is seeking an experienced Lettings Officer (Garages) to manage letting and ongoing management of the council's garages, parking areas, barrow stores and other non-residential properties. You will maximise lettings, manage waiting lists and minimise void periods, while ensuring properties are safe and well maintained in line with policies and licences.

The role offers a developing environment within Exchequer Services / Homeownership Services, with a focus