Lettings Officer

Carrington West; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Carrington West is recruiting an experienced Lettings Officer to support a service managing lettings across garages, parking schemes and other non-residential properties. You will focus on reducing void periods, managing waiting lists, maximising rental income and ensuring allocations adhere to policies.

You will inspect properties, liaise with repairs teams, coordinate repairs, manage licences and explain charges to applicants and licensees. A proactive, customer-focused approach is essential.

Qualifications

• Previous lettings experience in housing or property management.

Responsibilities

• Manage the letting and allocation of garages, parking spaces, barrow stores and other non-residential properties.
• Maintain and manage waiting lists, assess applications and allocate properties in accordance with lettings policies and procedures.
• Minimise void periods through proactive lettings, pre-allocation arrangements and effective coordination of repairs.
• Carry out property inspections to identify repairs, disrepair, antisocial behaviour and other issues affecting lettings.
• Liaise with repairs teams, contractors and other internal services to ensure properties are maintained and available for letting.
• Manage new licence agreements, sign-ups, documentation checks and initial payments, ensuring accurate charges are applied.
• Investigate breaches of licence agreements, undertake compliance inspections and support enforcement or legal action where required.
• Provide advice to applicants and existing licensees regarding licence conditions, service charges, payments and arrears.
• Promote available garages and parking schemes to maximise occupancy and reduce rental income losses.

Job description

We are currently recruiting for an experienced Lettings Officer to support a service responsible for managing and maximising lettings across a large portfolio of garages, parking schemes and other non-residential properties. The successful candidate will focus on reducing void periods, managing waiting lists, maximising rental income and ensuring properties are allocated and maintained in accordance with relevant policies and procedures.

The Role

• Manage the letting and allocation of garages, parking spaces, barrow stores and other non-residential properties across a portfolio of over 7,000 units.
• Maintain and manage waiting lists, assess applications and allocate properties in accordance with lettings policies and procedures.
• Minimise void periods through proactive lettings, pre-allocation arrangements and effective coordination of repairs.
• Carry out property inspections to identify repairs, disrepair, antisocial behaviour and other issues affecting lettings.
• Liaise with repairs teams, contractors and other internal services to ensure properties are maintained and available for letting.
• Manage new licence agreements, sign-ups, documentation checks and initial payments, ensuring accurate charges are applied.
• Investigate breaches of licence agreements, undertake compliance inspections and support enforcement or legal action where required.
• Provide advice to applicants and existing licensees regarding licence conditions, service charges, payments and arrears.
• Promote available garages and parking schemes to maximise occupancy and reduce rental income losses.

Key Requirements

• Previous experience as a Lettings Officer, Garage Lettings Officer or in a similar housing or property management role.
• Experience of letting non-residential properties, including garages, barrow stores or parking schemes.
• Knowledge of licence agreements and relevant legal processes relating to the commencement, management and termination of licences.
• Experience managing waiting lists, property allocations, voids and lettings processes.
• Understanding of rental income, service charges, payment arrangements and the financial impact of void properties.
• Experience carrying out property inspections and coordinating repairs or maintenance.
• Previous experience in a customer-facing social housing or commercial property management environment.
• Ability to manage a portfolio independently and ensure compliance with relevant policies and procedures.