Lettings Officer (Garages) – AR

Carrington Blake Recruitment; Greater London; Presencial; GBP 32.000 - 44.000; Jornada completa

Descripción de la vacante

Carrington Blake Recruitment in London is seeking an experienced Lettings Officer (Garages) to manage letting and ongoing management of the council's garages, parking areas, barrow stores and other non-residential properties. You will maximise lettings, manage waiting lists and minimise void periods, while ensuring properties are safe and well maintained in line with policies and licences.

The role offers a developing environment within Exchequer Services / Homeownership Services, with a focus

Formación

• Experience of letting non-residential units, ideally garages or similar properties.
• Experience managing parking schemes, garages or other property portfolios.
• Experience in a customer-facing housing, property management or commercial property role.
• Knowledge of tenancy/licence management and relevant legal processes.
• Experience managing voids, applications, waiting lists and allocations.
• Strong communication and customer service skills.
• Ability to deal confidently with breaches, complaints and challenging situations.
• The ability to work independently, manage your own workload and carry out site visits.
• A proactive, solution-focused approach with good attention to detail.

Responsabilidades

• Manage the letting of garages, parking spaces, barrow stores and other non-residential properties.
• Maintain and manage waiting lists, process applications and allocate properties in line with Council policies.
• Manage voids and work with Repairs and Contracts Officers to ensure properties are repaired and re-let as quickly as possible.
• Carry out regular site and communal inspections, identifying disrepair, ASB, health and safety or other issues affecting lettings.
• Deal with breaches of licence agreements, carrying out investigations and taking appropriate enforcement action where required.
• Meet with new applicants, complete sign-up processes and verify all required documentation.
• Explain licence agreements, charges, payment arrangements, health and safety requirements and customer responsibilities.
• Promote Direct Debit and ensure initial payments and correct charges are secured.
• Work with Parking Enforcement, ASB, Resident Services, Legal and other teams to resolve issues.
• Support customers with online services and encourage use of the Council's online portal.
• Attend resident meetings, consultations and forums and respond to queries from residents and stakeholders.
• Ensure GDPR, health and safety, equalities and Council policies are followed at all times.

Conocimientos

Lettings non-residential units

Property portfolio management

Customer-facing housing role

Tenancy/licence management

Voids and allocations

Communication skills

Handling breaches/ complaints

Independent workload management

Attention to detail

Descripción del empleo

Lettings Officer (Garages)

Department: Finance and Governance
Team: Exchequer Services / Homeownership Services
Reports to: Garages Services Manager
Hours: 36 hours per week, Monday to Friday
Grade: Hay 8

About the Role

We are looking for an experienced Lettings Officer (Garages) to manage the letting and ongoing management of the Council's garages, parking areas, barrow stores and other non-residential properties.

You will be responsible for maximising lettings, managing waiting lists and minimising void periods, while ensuring properties are safe, well maintained and managed in line with Council policies and licence agreements.

Key Responsibilities

• Manage the letting of garages, parking spaces, barrow stores and other non-residential properties.
• Maintain and manage waiting lists, process applications and allocate properties in line with Council policies.
• Manage voids and work with Repairs and Contracts Officers to ensure properties are repaired and re-let as quickly as possible.
• Carry out regular site and communal inspections, identifying disrepair, ASB, health and safety or other issues affecting lettings.
• Deal with breaches of licence agreements, carrying out investigations and taking appropriate enforcement action where required.
• Meet with new applicants, complete sign-up processes and verify all required documentation.
• Explain licence agreements, charges, payment arrangements, health and safety requirements and customer responsibilities.
• Promote Direct Debit and ensure initial payments and correct charges are secured.
• Work with Parking Enforcement, ASB, Resident Services, Legal and other teams to resolve issues.
• Support customers with online services and encourage use of the Council's online portal.
• Attend resident meetings, consultations and forums and respond to queries from residents and stakeholders.
• Ensure GDPR, health and safety, equalities and Council policies are followed at all times.

About You

You will have:

• Experience of letting non-residential units, ideally garages, parking spaces or similar properties.
• Experience of managing parking schemes, garages or other property portfolios.
• Experience in a customer-facing housing, property management or commercial property role.
• Knowledge of tenancy/licence management and relevant legal processes.
• Experience managing voids, applications, waiting lists and allocations.
• Strong communication and customer service skills.
• The ability to deal confidently with breaches, complaints and challenging situations.
• The ability to work independently, manage your own workload and carry out site visits.
• A proactive, solution-focused approach with good attention to detail.

What the Role Offers

This is an opportunity to join a local authority Homeownership Services team in a role combining property lettings, customer service, site management, compliance and enforcement.

The successful candidate will play an important role in maximising occupancy and income across the Council's garage and parking portfolio while delivering a high-quality service to residents.