Licensing & Parking Operations Lead

Carrington West; West Midlands; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Carrington West is seeking a Licensing and Parking Manager to lead service improvements, enhance professional standards, and improve customer outcomes across Regulation and Safety in alignment with the Council's strategy.

The role requires office presence 1-2 days per week, with hybrid working arrangements. You will oversee licensing, parking, and related regulatory activities, guiding teams to deliver priorities and ensure high standards of delivery.

Qualifications

• Experience within parking or licensing management.
• Experience managing a team within a local authority setting.
• Experience of working in a team and dealing with the public and business.
• Ability to use information technology including word processing, database, outlook, and PowerPoint.

Responsibilities

• Provide direction to the functions and staff within the Licensing, Parking and Regulation and Safety area and ensure that the teams contribute to their full potential in the delivery on the Councils priorities.
• Lead and deliver effective systems, enforcement practices and policies across Licensing, Parking and Regulation and Safety and other partnerships.
• Investigation of complaints, service requests and other licensing and parking matters as required by the Chief Officer.
• Undertaking of a variety of inspections and surveys.
• Represent the licensing authority in relevant court cases, managing the preparation of cases for appeals against licensing decisions.

Skills

Parking/licensing management

Team leadership

IT skills

Tools

Word processing

Database

Outlook

PowerPoint

Job description

Carrington West is seeking a Licensing and Parking Manager to lead service improvements, enhance professional standards, and improve customer outcomes across Regulation and Safety in alignment with the Council's strategy.

The role requires office presence 1-2 days per week, with hybrid working arrangements. You will oversee licensing, parking, and related regulatory activities, guiding teams to deliver priorities and ensure high standards of delivery.