FX Client Service Reporting & Analytics Specialist

BNY Mellon; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global financial services leader is seeking an FX Client Service Reporting & Analytics Specialist in Manchester to enhance client service operations using data analytics. The role involves collaborating with various departments and requires proficiency in Alteryx, PowerBI, and advanced Excel. Ideal candidates will possess strong analytical and communication skills, focusing on data-driven decision-making. This position offers competitive benefits and is part of a commitment to fostering a supportive work culture.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• Proficiency in data visualization and management.
• Strong analytical skills with an emphasis on data-driven decision-making.
• Ability to produce high quality documentation including business requirements.

Responsibilities

• Enhancing client service operations using data analytics for insightful reporting.
• Collaborating with key departments to ensure high service levels.
• Resolves day-to-day issues related to Data Delivery reports.

Skills

Data analytics

Alteryx

PowerBI

Advanced Excel

Communication skills

Problem-solving

Job description

FX Client Service Reporting & Analytics Specialist

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of FX Client Service Reporting & Analytics Specialist to join our EMEA FX Operations team. This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• This role is essential in enhancing our client service operations by leveraging data analytics to provide insightful reporting. As a member of our team, you will collaborate closely with client services, risk management, and other key departments to ensure a high level of service for our clients
• Proficiency in Alteryx, PowerBI, and advanced Excel, with experience in data visualization and management.
• Strong analytical skills with an emphasis on data-driven decision-making.
• Ability to produce high quality documentation including business requirements, technical specifications, procedure documents and process flows.
• Interact with internal clients to resolve day-to-day issues related to their Data Delivery reports and file transmissions.
• Excellent communication skills, with the ability to articulate complex concepts to diverse audiences.

To be successful in this role, we’re seeking the following:

• Commitment to our company values of integrity, excellence, and client focus.
• Excellent presentation skills, both oral and written.
• Self-motivated problem solver.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.