Furniture Showroom Sales Expert — Uncapped Commission

Oak Furnitureland; Inverness; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Exclusive Employee Discounts

Generous Holiday Allowance

Birthday off

My Rewards Programme

Competitive Pension Scheme

Comprehensive Life Assurance

Continued Development

Employee Assistance Programme

Free On-site Parking

Job summary

Oak Furnitureland in Inverness is seeking Retail Sales Advisors to champion our showroom experience and guide customers to the perfect pieces from our extensive range. You will use consultative selling to deliver an exceptional purchasing journey and contribute to high-performance team goals.

This full-time role offers an uncapped commission of up to 4% on all sales, strong product knowledge expectations, and opportunities for training and progression within a supportive environment.

Qualifications

• Extensive experience in customer-facing environments delivering an exceptional customer journey.
• Knowledge of sales models and consultative selling processes.
• Strong questioning and listening skills with the ability to influence and build relationships.
• Experience in high-performing teams and achieving stretch KPIs.
• Understanding the link between customer experience and metrics like NPS and repeat business.
• Awareness of furniture industry trends and Oak Furnitureland USPs.
• Understanding regulatory frameworks in this sector and applying relevant policies.
• Awareness of factors influencing purchasing decisions.

Responsibilities

• Provide customers with expert knowledge to deliver an exceptional experience.
• Follow the Retail Sales Model to make recommendations based on customer needs.
• Contribute to customer satisfaction scores and loyalty including NPS and Trust Pilot ratings.
• Consistently achieve personal sales KPIs while supporting showroom team performance.
• Collaborate with Store Manager to maintain an inclusive, high-performing team culture.
• Work with Visual Merchandising and Facilities teams to keep the showroom compliant and inviting.
• Engage with Partnering 4 Performance to support development plans.
• Deliver business, divisional, and showroom ways of working in line with Oak Furnitureland policies.
• Stay up-to-date on internal and external factors affecting trade and customer experience.
• Utilise training materials to maintain product knowledge and sales performance.
• Promote and facilitate a seamless omnichannel customer journey using digital tools.

Skills

Customer-facing experience

Consultative selling

Strong communication

Team player

KPI driven

Furniture knowledge

Tools

POS systems

CRM software

Job description

Oak Furnitureland in Inverness is seeking Retail Sales Advisors to champion our showroom experience and guide customers to the perfect pieces from our extensive range. You will use consultative selling to deliver an exceptional purchasing journey and contribute to high-performance team goals.

This full-time role offers an uncapped commission of up to 4% on all sales, strong product knowledge expectations, and opportunities for training and progression within a supportive environment.