Funeral Services Leader: Client & Team Focus

Co-op; Cambridge; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Co-op employee discount

Holiday entitlement

Pension contributions

Employee assistance

Virtual GP

Eye tests

Career development

Stream app

Supportive team

Job summary

Co-op Funeralcare is hiring a Funeral Director in the United Kingdom. The role covers an area including Peterborough, Cambridge, and Grantham, with 37.5 hours per week and core hours 9am–5pm, plus an on-call rota 1 in 4 evenings and weekends. Salary £29,776 per year, with benefits.

No prior funeral directorship experience is required, and empathy, people skills, and a commercial mindset are valued. You’ll balance managerial and business tasks, build client relationships, supervise team members,

Qualifications

• Commercial mindset with managerial experience
• Strong customer focus and passion for delivering great service
• Ability to capture intricate detail and reflect it in the service
• Compassion, understanding and empathy, and ability to keep a cool head under pressure
• UK manual driving licence

Responsibilities

• Make sure client needs, service levels and KPIs are met
• Be clients’ main point of contact; support and guide with the wider team
• Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
• Ensure all regulated work, including funeral planning appointments, is referred to a certified colleague
• Build and maintain relationships with the team, clients and the community

Skills

Commercial mindset

Managerial experience

Customer focus

Attention to detail

Compassion & empathy

UK manual driving licence

Job description

Co-op Funeralcare is hiring a Funeral Director in the United Kingdom. The role covers an area including Peterborough, Cambridge, and Grantham, with 37.5 hours per week and core hours 9am–5pm, plus an on-call rota 1 in 4 evenings and weekends. Salary £29,776 per year, with benefits.

No prior funeral directorship experience is required, and empathy, people skills, and a commercial mindset are valued. You’ll balance managerial and business tasks, build client relationships, supervise team members,