Funeral Service Lead — Family Care & Ceremonies

Life Services Group; Gloucester; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

4% pension match

MyStaffShop discounts

Eyecare support

Flu jab reimbursement

Lifestyle discounts

24/7 EAP

On-site parking

Training & development

Job summary

Life Services Group is seeking a Funeral Service Specialist (Level One) at Selim Smith Funeral Directors in Gloucester to lead daily branch operations, support families with empathy, and guide them through funeral plans and ceremonies. training is provided for ceremonial duties and regulatory compliance.

You will build trusted local relationships, oversee administration, and help promote our funeral plans while ensuring high standards of care and professionalism within the branch.

Qualifications

• Compassionate and calm in sensitive situations.
• Experience in customer service, care or admin is beneficial (training provided).
• Strong communication, organisation and administrative skills.
• PC literate — MS Office and Outlook (training provided).
• Confident with branch-level responsibility and independent work.

Responsibilities

• Guide families through funeral arrangements with care and accuracy.
• Arrange funerals meeting family wishes and legal requirements.
• Oversee branch day-to-day operations and administration.
• Build relationships with suppliers, care homes, ministers, and florists.
• Lead chapel visits and support ceremonial duties during peak times.
• Promote funeral plans and contribute to branch sales.
• Train in Funeral Conducting for peak ceremonial duties.

Skills

Empathy

Customer service

Admin skills

Communication

Driving licence

Flexibility

MS Office

Outlook

Tools

MS Office

Outlook

Job description

Life Services Group is seeking a Funeral Service Specialist (Level One) at Selim Smith Funeral Directors in Gloucester to lead daily branch operations, support families with empathy, and guide them through funeral plans and ceremonies. training is provided for ceremonial duties and regulatory compliance.

You will build trusted local relationships, oversee administration, and help promote our funeral plans while ensuring high standards of care and professionalism within the branch.