Funeral Service Lead – Branch Operations & Ceremonies

Dignity Group; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Yearly bonus £300-£500

4% matched pension

Life assurance 2x salary

Free on-site parking

Job summary

Dignity Funeral Directors in Edgbaston, Birmingham, is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families with empathy, and guide ceremonial duties when needed.

You'll arrange funerals meeting family wishes, build local relationships, handle administration, and participate in training for Funeral Conducting. A full UK driving licence is required, and weekend/on-call work may be needed.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate - Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Willing to work weekends/on-call if needed.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Organization

UK Driving Licence

Tools

Microsoft Office

Outlook

Internal systems

Job description

Dignity Funeral Directors in Edgbaston, Birmingham, is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families with empathy, and guide ceremonial duties when needed.

You'll arrange funerals meeting family wishes, build local relationships, handle administration, and participate in training for Funeral Conducting. A full UK driving licence is required, and weekend/on-call work may be needed.