Funeral Service Specialist — Branch Lead & Ceremonies

Life Services Group; Birmingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Yearly bonus £300–£500

Funeral Plan Commission up to £2,000

4% matched pension

Life assurance 2x salary

Discounts and eyecare

24/7 Employee Assistance Programme

Training and apprenticeships

Free on-site parking

Job summary

Life Services Group’s W.H. Scott & Son Funeral Directors in Edgbaston seeks a Funeral Service Specialist (Level One) to lead the branch daily, support grieving families and guide them through funeral plans with care.

This role combines administration, planning and community relations, with training to conduct ceremonies when required. You’ll work weekends on-call if needed, use Microsoft Office and internal systems, and enjoy benefits including generous leave, a performance bonus and a pension.

Qualifications

• Empathetic and well-organised with strong people skills.
• Experience in customer service, care or admin is beneficial (training provided).
• Ability to manage confidential information and paperwork.

Responsibilities

• Lead day-to-day branch operations with empathy and attention to detail.
• Arrange funerals meeting family wishes and legal requirements.
• Build relationships with suppliers, care homes and local groups.
• Support ceremonial duties and manage office administration.

Skills

Empathy

Communication

Organisation

Driving Licence

Tools

Microsoft Office

Outlook

Internal systems

Job description

Life Services Group’s W.H. Scott & Son Funeral Directors in Edgbaston seeks a Funeral Service Specialist (Level One) to lead the branch daily, support grieving families and guide them through funeral plans with care.

This role combines administration, planning and community relations, with training to conduct ceremonies when required. You’ll work weekends on-call if needed, use Microsoft Office and internal systems, and enjoy benefits including generous leave, a performance bonus and a pension.