Funeral Operations Lead

Chelmsford Star Co-op; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 31,000; Full time

Job summary

Chelmsford Star Co-op is seeking a Conducting Funeral Assistant to lead on funeral day, arrange funerals and maintain high client service standards across multiple sites. You’ll support line managers, coach colleagues, conduct funerals and participate in community activities, while ensuring health and safety compliance.

DBS checks apply from Dec 2023, driving licence essential, and standby/on-call rota. The role values teamwork, clear communication and calmness under pressure, with opportunities

Qualifications

• Leadership of bearer team on funeral day.
• Planning and organising across multi-site coverage.
• Calm and effective under pressure; strong client communication.

Responsibilities

• Providing leadership to our bearer team on the day of funeral
• Support line managers to coach and develop colleagues’ knowledge
• Conduct Funerals- ensuring high standards of delivery by all colleagues
• Lead and participate with community activities
• Ensuring compliance to Health and Safety requirements by bearer team on the day of funeral
• Attend local forums/and or meetings to build network with NAFD (National Association of Funeral Directors)
• Daily running of funeral home including funeral arranging and ad hoc back of house duties as required

Skills

Leadership

Communication

Organization

Administration

Job description

Chelmsford Star Co-op is seeking a Conducting Funeral Assistant to lead on funeral day, arrange funerals and maintain high client service standards across multiple sites. You’ll support line managers, coach colleagues, conduct funerals and participate in community activities, while ensuring health and safety compliance.

DBS checks apply from Dec 2023, driving licence essential, and standby/on-call rota. The role values teamwork, clear communication and calmness under pressure, with opportunities