Conducting Funeral Assistant

Central England Co-operative Limited; Peterborough; On-site; GBP 21,000 - 26,000; Full time

Job summary

Central England Co-operative Limited is seeking a Conducting Funeral Assistant to lead the bearer team, arrange funerals, and deliver an exceptional client journey. The role involves coordinating multi-site coverage, community activity, and day-to-day funeral home operations.

A full UK driving licence is essential, and a DBS check will be required for new joiners from 1 December 2023. You will work closely with managers to coach colleagues and uphold high standards of service.

Qualifications

• Excellent planning and organisational skills for multi-site coverage.
• Strong communication and relationship-building abilities.
• Ability to stay calm in challenging situations.

Responsibilities

• Provide leadership to bearer team on the day of funeral.
• Support line managers to coach and develop colleagues.
• Conduct funerals to ensure high standards of delivery.
• Lead and participate in community activities.
• Ensure Health and Safety compliance by bearer team on the day of funeral.
• Attend local forums/meetings to build networks with NAFD.
• Daily running of funeral home including arranging and back-of-house duties.

Skills

Planning & organising

Communication

Customer service

Calm under pressure

UK Driving licence

Job description

What will you be doing?

Joining us as a Conducting Funeral Assistant, you’ll be conducting and arranging Funerals and ensuring our client journey is of the highest standard.

As well as helping to implement the funeral strategy, you will be helping to deliver an industry leading Funeral service.

In this varied role, some of your responsibilities will include:

• Providing leadership to our bearer team on the day of funeral
• Support line managers to coach and develop colleagues’ knowledge
• Conduct Funerals- ensuring high standards of delivery by all colleagues
• Lead and participate with community activities
• Ensuring compliance to Health and Safety requirements by bearer team on the day of funeral
• Attend local forums/and or meetings to build network with NAFD (National Association of Funeral Directors)
• Daily running of funeral home including funeral arranging and ad hoc back of house duties as required

You will also be required to participate in a Standby and On-Call rota as part of your responsibilities.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

How will I know if I am right for this role?

You’ll have a real passion for providing excellence service to our clients and supporting the operational team. You require planning and organising skills to ensure effective multi-site coverage and be great at communicating and engaging clients.

Working with a Society who cares so much about people and our community you’ll be great at working in a team and understand the strength of taking time to build strong relationships and manage expectations.

This role would suit someone who is competent with administration tasks.

Essential to the role will be your soft skills and ability to stay calm in challenging situations.

A full UK Driving licence is essential for this role.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through your recruitment process.

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operativeand Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshireand Northamptonshire; the North including Cheshire, Greater Manchester, Lancashireand Yorkshire; and the East of England, including Essex, Norfolkand Suffolk.

Why join us?

The enthusiasm and commitment of our colleagues is what keeps our customers coming back, and every role plays an important part in making a real difference each day.

As a co-operative built on the values of equity, solidarity and community, we believe our colleagues should be recognised and rewarded for the contribution they make.

That's why we offer a competitive salary, generous holiday entitlement that increases with service, and a wide range of colleague benefits. From colleague discounts, recognition programmes and personalised learning and development opportunities to paid volunteering time and enhanced family friendly policies, we're committed to helping our colleagues feel valued, supported and able to thrive.

Wellbeing is a priority for us, and we provide a range of benefits and support designed to help colleagues look after their physical, mental and financial wellbeing. Whatever stage of life you're at, we're here to help you achieve your personal and professional goals.

To learn more about our rewards and benefits, please visit Rewards and benefits - Central Coop