Fundraising Operations Coordinator

Keech Hospice; Luton; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

NHS pension scheme

Free car parking

Cycle to work scheme

Career development opportunities

Generous annual leave

Inclusive environment

Job summary

Keech Hospice Care is seeking a proactive Fundraising Operations Coordinator to support the Public Giving team in Luton. The role focuses on fundraising administration, donor data management, campaigns and events, and first-line CRM support using Microsoft Dynamics.

You will collaborate across Fundraising, Marketing and Finance to deliver an outstanding supporter journey. The position offers a starting salary of £26,656 per annum with potential to progress up to £28,706 per annum.

Qualifications

• Experience in supporter care, customer service or donor administration.
• Experience using CRM systems, ideally Microsoft Dynamics.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent attention to detail and data accuracy.
• Strong IT skills, including Microsoft Office applications.
• Proactive, solutions-focused and collaborative approach.

Responsibilities

• Providing excellent supporter care and acting as first point of contact for donor enquiries.
• Supporting administration of fundraising campaigns, appeals, events and supporter activities.
• Processing donations, Gift Aid, direct debits and donor requests accurately.
• Maintaining and improving donor records within Microsoft Dynamics.
• Producing reports, supporter selections, mailing lists and fundraising insight.
• Supporting fundraising communications, donor journeys and engagement activities.
• Working with colleagues to improve systems, processes and supporter experiences.
• Providing first-line CRM support and guidance to fundraising system users.

Skills

Supporter care

Customer service

Donor administration

CRM systems

Microsoft Dynamics

Communication

Organisation

Detail orientation

Microsoft Office

Teamwork

Tools

Microsoft Dynamics

CRM software

Job description

Starting salary £26,656 per annum with room to develop and progress through the pay grade banding up to £28,706 per annum.

Help power fundraising that makes a real difference.

Are you highly organised, detail-focused and passionate about delivering excellent supporter experiences?

We're looking for a proactive and motivated Fundraising Operations Coordinator to join our growing Public Giving team. This is a fantastic opportunity to play a key role behind the scenes, ensuring our fundraising operations run smoothly while helping supporters, fundraisers and donors have an outstanding experience with Keech Hospice. The role supports fundraising operations, supporter engagement and CRM management, working closely with fundraising teams to help drive income growth and supporter retention.

As a key support to our Fundraising Operations Manager, you'll help coordinate fundraising administration, manage supporter and donor data, support fundraising campaigns and events, and provide first-line support for our CRM system, Microsoft Dynamics. You'll work closely with colleagues across Fundraising, Marketing, Finance and the wider organisation to ensure our supporters receive exceptional service at every stage of their journey.

Key Responsibilities:

• Providing excellent supporter care and acting as first point of contact for donor enquiries
• Supporting the administration of fundraising campaigns, appeals, events and supporter activities
• Processing donations, Gift Aid, direct debits and donor requests accurately and efficiently
• Maintaining and improving donor records within Microsoft Dynamics
• Producing reports, supporter selections, mailing lists and fundraising insight
• Supporting fundraising communications, donor journeys and engagement activities
• Working with colleagues to improve systems, processes and supporter experiences
• Providing first-line CRM support and guidance to fundraising system users

What we’re looking for:

• Experience in supporter care, customer service, donor administration or a similar role
• Experience using CRM systems or databases, ideally Microsoft Dynamics
• Excellent communication and relationship-building skills
• Strong organisational skills and the ability to manage multiple priorities
• Excellent attention to detail and a commitment to data accuracy
• Strong IT skills, including Microsoft Office applications
• A proactive, solutions-focused approach and the ability to work collaboratively

Experience within a charity or fundraising environment would be beneficial, along with an understanding of fundraising compliance, donor care and supporter engagement best practice.

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

For further details, please see the Job Description and Person Specification below.

As an equal opportunity and disability confident leader accredited employer, we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings, and we are committed to fostering an inclusive environment.

We reserve the right to close this vacancy early if sufficient applications are received.

Interview date: 20th and 21st October 2026

The successful applicant will be required to undertake a basic disclosure and barring services (DBS) check.