Impactful Fundraising Operations Coordinator

Keech Hospice; Luton; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

NHS pension scheme

Free car parking

Cycle to work scheme

Career development opportunities

Generous annual leave

Inclusive environment

Job summary

Keech Hospice Care is seeking a proactive Fundraising Operations Coordinator to support the Public Giving team in Luton. The role focuses on fundraising administration, donor data management, campaigns and events, and first-line CRM support using Microsoft Dynamics.

You will collaborate across Fundraising, Marketing and Finance to deliver an outstanding supporter journey. The position offers a starting salary of £26,656 per annum with potential to progress up to £28,706 per annum.

Qualifications

• Experience in supporter care, customer service or donor administration.
• Experience using CRM systems, ideally Microsoft Dynamics.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent attention to detail and data accuracy.
• Strong IT skills, including Microsoft Office applications.
• Proactive, solutions-focused and collaborative approach.

Responsibilities

• Providing excellent supporter care and acting as first point of contact for donor enquiries.
• Supporting administration of fundraising campaigns, appeals, events and supporter activities.
• Processing donations, Gift Aid, direct debits and donor requests accurately.
• Maintaining and improving donor records within Microsoft Dynamics.
• Producing reports, supporter selections, mailing lists and fundraising insight.
• Supporting fundraising communications, donor journeys and engagement activities.
• Working with colleagues to improve systems, processes and supporter experiences.
• Providing first-line CRM support and guidance to fundraising system users.

Skills

Supporter care

Customer service

Donor administration

CRM systems

Microsoft Dynamics

Communication

Organisation

Detail orientation

Microsoft Office

Teamwork

Tools

Microsoft Dynamics

CRM software

Job description

Keech Hospice Care is seeking a proactive Fundraising Operations Coordinator to support the Public Giving team in Luton. The role focuses on fundraising administration, donor data management, campaigns and events, and first-line CRM support using Microsoft Dynamics.

You will collaborate across Fundraising, Marketing and Finance to deliver an outstanding supporter journey. The position offers a starting salary of £26,656 per annum with potential to progress up to £28,706 per annum.