Fundraising Admin Executive: Donor Care & Events

St John & St Elizabeth Hospital; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Private healthcare scheme worth up to

27 days annual leave

Blue Light Card discounts

Interest-free season ticket loans

Cycle to work scheme

Free eye check-up vouchers with lenses

Job summary

St John & St Elizabeth Hospital is seeking a Fundraising Administration Executive to ensure smooth operation of the Fundraising Team with high-quality administrative and supporter care support. The post holder will manage records, process donations, support activities and events, and deliver excellent customer service to supporters and the public.

Based at the charitable hospital in London, the role involves data management across fundraising streams and collaboration with colleagues to generate

Qualifications

• Experience in administrative or customer service roles.
• Experience using Microsoft Office (Outlook, Word, Excel).
• Experience managing information accurately and keeping records.
• Experience communicating with the public, customers or supporters.
• Experience with Gift Aid administration.
• Experience supporting fundraising events or community activities.
• Professional and confident telephone manner.
• Commitment to providing excellent customer service.

Responsibilities

• Accurately record donations, supporter details and fundraising activity on the CRM database.
• Maintain supporter records and ensure data protection compliance.
• Assist with processing and acknowledging donations from fundraising activities.
• Support Gift Aid administration and related records.
• Process event registrations and maintain participant records.
• Prepare fundraising packs, supporter resources and event materials.
• Take minutes at fundraising team meetings and support general team administration.
• Prepare and send thank you letters and supporter communications.
• Ensure supporters receive excellent customer service and feel valued.

Skills

Administrative experience

Customer service

Data handling

Telephone manner

Gift Aid administration

Events support

Tools

Microsoft Office

Salesforce

Job description

St John & St Elizabeth Hospital is seeking a Fundraising Administration Executive to ensure smooth operation of the Fundraising Team with high-quality administrative and supporter care support. The post holder will manage records, process donations, support activities and events, and deliver excellent customer service to supporters and the public.

Based at the charitable hospital in London, the role involves data management across fundraising streams and collaboration with colleagues to generate