Fundraising Administration Executive

St John & St Elizabeth Hospital; Greater London; Vor Ort; GBP 23.000 - 27.000; Vollzeit

Benefits dieser Stelle

Private healthcare scheme worth up to

27 days annual leave

Blue Light Card discounts

Interest-free season ticket loans

Cycle to work scheme

Free eye check-up vouchers with lenses

Zusammenfassung

St John & St Elizabeth Hospital is seeking a Fundraising Administration Executive to ensure smooth operation of the Fundraising Team with high-quality administrative and supporter care support. The post holder will manage records, process donations, support activities and events, and deliver excellent customer service to supporters and the public.

Based at the charitable hospital in London, the role involves data management across fundraising streams and collaboration with colleagues to generate

Qualifikationen

• Experience in administrative or customer service roles.
• Experience using Microsoft Office (Outlook, Word, Excel).
• Experience managing information accurately and keeping records.
• Experience communicating with the public, customers or supporters.
• Experience with Gift Aid administration.
• Experience supporting fundraising events or community activities.
• Professional and confident telephone manner.
• Commitment to providing excellent customer service.

Aufgaben

• Accurately record donations, supporter details and fundraising activity on the CRM database.
• Maintain supporter records and ensure data protection compliance.
• Assist with processing and acknowledging donations from fundraising activities.
• Support Gift Aid administration and related records.
• Process event registrations and maintain participant records.
• Prepare fundraising packs, supporter resources and event materials.
• Take minutes at fundraising team meetings and support general team administration.
• Prepare and send thank you letters and supporter communications.
• Ensure supporters receive excellent customer service and feel valued.

Kenntnisse

Administrative experience

Customer service

Data handling

Telephone manner

Gift Aid administration

Events support

Tools

Microsoft Office

Salesforce

Jobbeschreibung

We are looking for a Fundraising Administration Executive to join our team. The right candidate will ensure a smooth running of the Fundraising Team by providing high-quality administrative and supporter care support.

Working closely with colleagues across fundraising, the post holder will help maintain accurate records, process donations, support fundraising activities and events, and provide excellent customer service to supporters, volunteers and members of the public.

This role is ideal for an organised and proactive individual who enjoys administration, working with people and being part of a team making a meaningful difference to local hospice care.

The Fundraising team is made up of skilled, committed and creative individuals working across community and challenge fundraising, philanthropy, partnerships, retail, volunteering, data, and marketing and communications. Together, they generate the voluntary income needed to ensure St John's Hospice can continue providing free specialist palliative and end-of-life care to everyone who needs it.

Based within the charitable St John & St Elizabeth Hospital, the Hospice supports people living with life-limiting illnesses and those closest to them across North, West and Central London. Our services include inpatient care, day services, community specialist palliative care, Hospice@Home, Lymphoedema care, social work and welfare support, therapies, carer support and bereavement support, helping people to live well for as long as possible.

What are the Responsibilities of the Fundraising Administration Executive?

• Accurately record donations, supporter details and fundraising activity on the Hospice CRM database, SalesForce.
• Maintain accurate supporter records and ensure information is updated in line with data protection requirements.
• Assist with the processing and acknowledgement of donations from a variety of fundraising activities.
• Support the administration of Gift Aid claims and associated records.
• Process event registrations and maintain participant records where required.
• Prepare and fulfil fundraising packs, supporter resources, merchandise sales and event materials.
• Where required, take minutes at fundraising team meetings and support general team administration.
• Prepare and send thank you letters, acknowledgements and supporter communications.
• Ensure supporters receive excellent customer service and feel valued throughout their involvement with the Hospice.

Am I the right person for the Fundraising Administration Executive?

• Experience working in an administrative or customer service role.
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
• Experience managing information accurately and maintaining records.
• Experience communicating with members of the public, customers or supporters.
• Experience of Gift Aid administration.
• Experience supporting events, fundraising or community activities.
• Professional and confident telephone manner.
• Commitment to providing excellent customer service.
• Understanding of fundraising administration processes.

Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

When you become part of the HJE Family, these are some of the benefits you will receive:

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Staff Gym
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.