Charity Administrator & Donor Relations

Doncaster & Bassetlaw Teaching Hospitals NHS FT; Doncaster; On-site; GBP 21,000 - 26,000; Full time

Job summary

Doncaster & Bassettlaw Teaching Hospitals NHS FT is recruiting a Charity Administrator to be the first point of contact for donors and fundraisers. You will handle enquiries, process donations, maintain the supporter database, and provide timely updates on engagement and fundraising activities across Doncaster and Bassetlaw.

The role blends administration, supporter care, data management and project support, with occasional evening/weekend work for events.

Qualifications

• Administrative or supporter-facing experience required.
• Experience with databases or CRM systems, including accurate data entry and record keeping.
• Experience with Beacon (CRM).
• Volunteering or fundraising experience helpful.

Responsibilities

• Serve as first point of contact for charity enquiries and provide proactive supporter care via calls, emails and written communications.
• Manage and maintain the supporter database, produce reports and process donations across channels.
• Oversee thanking processes, support colleagues handling direct donations, and manage collection tins and third-party fundraising platforms.
• Contribute to campaigns and dashboards to monitor progress against strategic objectives.

Skills

Communication

CRM experience

Tools

Beacon (CRM)

Job description

Doncaster & Bassettlaw Teaching Hospitals NHS FT is recruiting a Charity Administrator to be the first point of contact for donors and fundraisers. You will handle enquiries, process donations, maintain the supporter database, and provide timely updates on engagement and fundraising activities across Doncaster and Bassetlaw.

The role blends administration, supporter care, data management and project support, with occasional evening/weekend work for events.