Hospital Engagement & Donor Relations Officer

South West Community Chaplaincy; Southampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Southampton Hospitals Charity is seeking a proactive Hospital Engagement Officer to enhance engagement with donors, visitors, patients and NHS staff. The role focuses on running the hospital engagement hub, promoting fundraising campaigns, and delivering excellent donor care across the donor journey.

The post involves working across teams, supporting events, campaigns and ensuring GDPR compliance while maximising footfall and engagement at the hospital hub.

Qualifications

• Experience in a public-facing role.
• Ability to build relationships and influence stakeholders at all levels.
• Strong communication and emotional intelligence, especially with patients in a hospital setting.
• Confident in delivering presentations and speaking with stakeholders.
• Experience of working with and/or managing volunteers.
• Experience delivering excellent customer care.
• Ability to prioritise and meet deadlines.

Responsibilities

• Provide support in the hospital engagement hub, including welcome desk and handling emails/phone inquiries.
• Be the first point of contact for supporters, visitors and NHS staff with a warm welcome and query routing.
• Ensure donation processing and onsite admin duties are carried out efficiently.
• Maintain accurate CRM interaction records to enhance donor experience and data value.
• Collaborate with the Marketing and Communications team to place/update collateral within wards.
• Manage sessions at the hospital entrance to raise awareness and generate income.
• Ensure activity complies with charity guidelines and regulatory requirements, including GDPR.

Skills

Customer service

Relationship building

Communication skills

Volunteer management

Presentation skills

Time management

IT skills

Stakeholder engagement

Tools

MS Office

SharePoint

Job description

Southampton Hospitals Charity is seeking a proactive Hospital Engagement Officer to enhance engagement with donors, visitors, patients and NHS staff. The role focuses on running the hospital engagement hub, promoting fundraising campaigns, and delivering excellent donor care across the donor journey.

The post involves working across teams, supporting events, campaigns and ensuring GDPR compliance while maximising footfall and engagement at the hospital hub.