Vet Clinic Receptionist – Front Desk & Client Care

IVC Evidensia; Abertillery; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Family benefits

Healthcare plan

Cycle to work

Pension

Discounted care

Job summary

IVC Evidensia operates a South Wales veterinary practice and is seeking a Receptionist to join the team at the Abertillery site on a full-time basis. The role focuses on welcoming clients, managing bookings and enquiries, and supporting both clinical and non-clinical colleagues to ensure a smooth client and patient journey.

You will be the first point of contact, delivering a professional and compassionate experience.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Answering telephones
• Taking payments
• Client bookings
• Customer service
• Administration duties
• Maintaining high level of cleanliness

Skills

Customer service

Communication

Team player

Organised

Job description

IVC Evidensia operates a South Wales veterinary practice and is seeking a Receptionist to join the team at the Abertillery site on a full-time basis. The role focuses on welcoming clients, managing bookings and enquiries, and supporting both clinical and non-clinical colleagues to ensure a smooth client and patient journey.

You will be the first point of contact, delivering a professional and compassionate experience.