Full-time, Permanent Control Room Operative

Allscreens Nationwide Ltd; Egham; On-site; GBP 21,000 - 30,000; Full time

Job summary

A full-time, permanent Control Room Operative role at Allscreens Nationwide Ltd in the United Kingdom is available. The position covers 24-hour manned security operations, handling incoming/outgoing calls, logging actions, and coordinating alarm attendance for client properties.

Responsibilities include liaising with customers, escalating information to supervisors, monitoring welfare checks, managing messages, and observing CCTV feeds to take appropriate actions on site.

Qualifications

• Receive and log all calls and requests from clients.
• Log activities and action alarms for client properties.
• Coordinate with supervisors during alarms and incidents.

Responsibilities

• Receive and monitor all incoming/outgoing phone calls.
• Maintain a log of all activities and action all requests for alarm attendance to our clients’ properties.
• Liaise with our customers and escalate call information to supervisors when needed.
• Monitor welfare check calls for all client sites and ensure timely relay of information.
• Monitor remote CCTV site images and take the appropriate actions.

Job description

Full-time, Permanent Control Room Operative

We are looking for a Control Room Operative for our 24 hours manned security Control Room. General Control Room duties are, but not limited to:

• Receive and monitor all incoming/outgoing phone calls.
• Maintain a log of all activities and action all requests for alarm attendance to our clients’ properties.
• Liaise with our customers and escalat call information to supervisors when needed.
• Monitor welfare check calls for all client/company sites.
• Effectively and efficiently manage messages and ensure they are passed onto the relevant person/s.
• Monitor remote CCTV site images and take the appropriate actions.