Control Room Operator

MAN COMMERCIAL PROTECTION LIMITED; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Full uniform supplied.

In-house training CCTV and First Aid

IPSA membership

Perks at Work High Street Discount

24-hour counselling helpline through/

24-hour legal helpline IPSA

Double pay on Bank Holidays

Full training provided

Free parking

Overtime available on request

Job summary

MAN Commercial Protection Limited is seeking a Security Officer to join our Control Room and Mobile Response team at Head Office. Shifts include Days, Nights and Weekends, with rotation between 06:30-18:30 and 18:30-06:30.

The role offers £14.00 per hour and the opportunity to contribute to incident reporting and rapid response to alarms. The ideal candidate will have strong customer service skills, experience with a workforce management system, and the ability to work both independently and as

Qualifications

• Proven ability to create comprehensive incident reports.
• Excellent communication skills and customer service orientation.
• Experience with time and attendance or workforce management systems is preferred.
• Experience of working on telephones is essential.
• Familiarity with Timegate or similar roster management software is preferred.
• A 5-year checkable work/education history is required.
• Valid Full UK Driving Licence is required.

Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved promptly.
• Report writing and completing incident forms.
• Rostering/scheduling and communicating with site leaders; making updates as needed.
• Escalate health, safety or HR issues appropriately.
• Liaise with contract managers on workplace issues, reports, complaints and queries.
• Comply with mobile patrol unlocks/locks and patrol schedules.
• Respond to intruder alarms and liaise with police and emergency services.

Skills

Computer skills

Communication

Incident reports

Team player

5-year history

Helpful attitude

UK driving licence

Education

5-year checkable work/education history

Tools

Timegate

MS Office

Excel

Outlook

Job description

MAN Commercial Protection are looking for a Security officer to join our Control room and Mobile Response team at Head Office.

Shift pattern: Days, Nights and Weekends.

Shift timings will be: 06:30-18:30 / 18:30-06:30.

Payrate: £14.00ph

Main Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
• Report writing/completing incident forms
• Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
• Ensure any health & safety or HR issues are escalated accordingly
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Comply with Mobile Patrol Unlocks/ Locks and Patrol schedules
• Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services and Man Commercial Protection control

The ideal candidate will

• Be passionate about delivering excellent customer service
• Have experience of a workforce management system
• Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
• Have excellent communication skills
• Be able to work within a team as well as on their own and unsupervised
• Possess excellent communication and IT systems skills
• Can work under pressure whilst maintaining a positive attitude
• Have good time management skills
• Be able to work shift patterns and provide flexibility, where required

Qualifications and experience

• Experience in the security industry would be advantageous but not essential
• Call centre / Helpdesk experience advantageous
• Experience using a time and attendance or workforce management system
• Knowledge of MS Office, Excel and Outlook advantage but not essential
• Experience of working on the telephones essential
• Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
• SIA DS and CCTV Licence are essential

Skills Required

• Competent computer skills with a good knowledge of computer systems.
• Excellent communication skills
• Ability to create comprehensive incident reports
• Ability to work independently and as part of a team
• A 5-year checkable work/education history is required
• Happy to help others attitude!
• Valid Full UK Driving Manual Driving Licence

Benefits

• Full uniform supplied.
• Access to in-house training CCTV and First Aid
• Free International Professional Security Association (IPSA) membership
• Perks at Work High Street Discount Scheme
• Access to 24-hour counselling helpline through IPSA
• Access to 24-hour legal helpline through IPSA
• Double pay on Bank Holidays
• Full training provided
• Free parking
• Overtime available on request

IND10