Night Control Room Lead — Multi-Site Operations

Alpha Omega Securities Ltd; Crewe; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Career development opportunities

Supportive management team

Flexible working options

Job summary

Alpha Omega Securities Ltd is seeking a proactive Control Room Operations Coordinator to oversee security operations across multiple sites from a busy control room. You will ensure full coverage, coordinate staff, respond to incidents, and maintain high service standards.

The role suits someone calm under pressure with strong organisational, communication and IT skills. Experience in security, CCTV, alarm monitoring or facilities is valued; the ideal candidate holds an SIA licence and a full UK

Qualifications

• Proven experience in security/control room operations or equivalent in a fast-paced environment.
• Experience with CCTV systems and alarm monitoring platforms.
• Strong IT literacy and ability to use scheduling and office software.

Responsibilities

• Coordinate daily control room operations across multiple sites.
• Plan staffing levels and ensure full shift coverage.
• Respond to incidents and operational issues promptly and effectively.
• Log and manage incidents according to procedures and produce reports.
• Liaise with on-site teams, management, clients and partners.
• Conduct structured shift handovers and support vehicle/equipment coordination.

Skills

SIA license

Communication skills

Organisation & workforce planning

Decision making under pressure

Microsoft Office

IT systems familiarity

Full UK Driving Licence

Tools

CCTV systems

Alarm monitoring platforms

Scheduling tools

Job description

Alpha Omega Securities Ltd is seeking a proactive Control Room Operations Coordinator to oversee security operations across multiple sites from a busy control room. You will ensure full coverage, coordinate staff, respond to incidents, and maintain high service standards.

The role suits someone calm under pressure with strong organisational, communication and IT skills. Experience in security, CCTV, alarm monitoring or facilities is valued; the ideal candidate holds an SIA licence and a full UK