Control Room Operator (Days)

1st Reaction Security Limited; Kettering; On-site; GBP 31,500 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Pension scheme

Bank Holidays & Christmas pay

Loyalty bonus

Overtime opportunities

Uniform provided

GP access

Wellbeing support

Discounts

Refer a Friend bonus

Earned wage access

Job summary

Kettering-based Control Room Operator role with 1st Reaction Security Limited. The post involves monitoring CCTV, handling emergency calls, coordinating Alarm Response Officers, and ensuring Lone Worker safety systems function effectively.

Shifts include 4 on/4 off with day shifts 07:00–19:00; occasional nights. Requires Front-Line SIA Licence and full UK driving licence; benefits include leave, pension, and overtime opportunities.

Qualifications

• Excellent communication skills for handling calls and coordinating with teams.
• Strong judgement and ability to stay calm under pressure in fast-paced security operations.
• High attention to detail for recording incidents and maintaining logs.
• Reliable, professional and flexible with shift patterns and on-site duties.

Responsibilities

• Handle incoming client, staff and alarm receiving centre calls.
• Monitor CCTV systems and respond to incidents.
• Dispatch and support Alarm Response Officers.
• Manage Lone Worker Check Call system.

Skills

Communication

Decision making

Calm under pressure

Attention to detail

Tools

CCTV monitoring software

Alarm response systems

Job description

Kettering, Northamptonshire
Front-Line SIA Licence & CCTV Licence Required

An exciting opportunity has become available to join our professional and fast-paced Control Room team based in Kettering.

As a Control Room Operator, you will play a vital role in supporting our security operations across the UK. You’ll be responsible for monitoring CCTV systems, handling emergency calls, coordinating Alarm Response Officers, and ensuring our lone worker safety systems operate effectively. This is a varied role where no two days are the same, requiring excellent communication, sound judgement, and the ability to remain calm under pressure.

Shift Pattern

• 4 on / 4 off
• Day Shifts: 07:00 to 19:00
• 1 permanent vacancy available

Flexibility is essential. You will be required to work occasional night shifts to provide cover for holidays, sickness and operational requirements. Initial training will also be completed on nights.

• £15.25 per hour
• Up to 28 days’ annual leave (increasing with length of service)
• Company pension scheme
• Enhanced pay for Bank Holidays and Christmas Day
• £100 annual loyalty bonus (subject to qualifying service)
• Overtime opportunities
• Full company uniform provided

Additional Employee Benefits

• Free 24/7 GP access
• Wellbeing and mental health support
• High street and online retail discounts
• Employee recognition programme
• Refer a Friend bonus (£200)
• Early access to earned wages

Key Responsibilities

• Handling incoming calls from clients, staff and alarm receiving centres.
• Monitoring CCTV systems and responding to incidents.
• Dispatching and supporting Alarm Response Officers.
• Managing our Lone Worker Check Call system.
• Recording incidents accurately and maintaining detailed operational logs.
• Supporting operational planning and incident management.
• Providing operational cover on-site during periods of sickness and annual leave where required.
• Valid Front-Line SIA Licence.
• Full UK driving licence with no more than 6 penalty points (automatic licence accepted).
• Willingness to complete mobile response training and undertake operational deployments when required.
• Confident using IT systems and able to learn new software quickly.
• Excellent written and verbal communication skills.
• High level of attention to detail.
• Strong organisational and problem-solving abilities.
• Ability to remain calm and make sound decisions under pressure.
• Reliable, professional and flexible approach to work.

About You

We’re looking for someone who takes pride in delivering a professional service, enjoys working as part of a team, and understands the importance of accuracy and customer service within a security environment. Previous Control Room experience is advantageous, but a positive attitude, willingness to learn and the right licences are essential.

If you’re looking for a rewarding role where you can make a genuine difference and become part of a growing security company, we’d love to hear from you.