Control Room Operator

Alpha Omega Securities Ltd; Crewe; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Career development opportunities

Supportive management team

Flexible working options

Job summary

Alpha Omega Securities Ltd is seeking a proactive Control Room Operations Coordinator to oversee security operations across multiple sites from a busy control room. You will ensure full coverage, coordinate staff, respond to incidents, and maintain high service standards.

The role suits someone calm under pressure with strong organisational, communication and IT skills. Experience in security, CCTV, alarm monitoring or facilities is valued; the ideal candidate holds an SIA licence and a full UK

Qualifications

• Proven experience in security/control room operations or equivalent in a fast-paced environment.
• Experience with CCTV systems and alarm monitoring platforms.
• Strong IT literacy and ability to use scheduling and office software.

Responsibilities

• Coordinate daily control room operations across multiple sites.
• Plan staffing levels and ensure full shift coverage.
• Respond to incidents and operational issues promptly and effectively.
• Log and manage incidents according to procedures and produce reports.
• Liaise with on-site teams, management, clients and partners.
• Conduct structured shift handovers and support vehicle/equipment coordination.

Skills

SIA license

Communication skills

Organisation & workforce planning

Decision making under pressure

Microsoft Office

IT systems familiarity

Full UK Driving Licence

Tools

CCTV systems

Alarm monitoring platforms

Scheduling tools

Job description

Control Room Operations Coordinator
Hours of Work: 48 hours per week, Thursday–Sunday nights, 19:00–07:00
Salary: To be discussed at interview

About the Role

We are seeking a proactive, highly organised, and confident Control Room Operations Coordinator to oversee and support security operations across multiple sites. Based within a fast-paced control room environment, you will play a key role in ensuring full operational coverage, coordinating staff deployment, responding to incidents, and maintaining high service standards at all times.

This is a critical operational role suited to someone who thrives under pressure, can make sound decisions quickly, and has strong logistical, organisational and communication skills.
We are particularly interested in candidates with experience across security, retail, CCTV, alarm monitoring, facilities, logistics, workforce coordination or other fast-paced operational environments. Previous control room experience is advantageous, but transferable experience and the right attitude are equally important.

Key Responsibilities

• Coordinate and oversee daily control room operations across multiple sites
• Manage and plan staffing levels, ensuring full shift coverage at all times
• Cover unfilled shifts, absences, and urgent operational requirements
• Respond effectively to unplanned staffing or operational issues
• Monitor booking on/off procedures, check calls, CCTV, mobile patrols, and alarm activations
• Log, manage, and escale incidents in line with company procedures
• Produce accurate operational reports and maintain detailed records
• Liaise professionally with on-site teams, senior management, clients, and external partners
• Conduct structured shift handovers to maintain operational continuity
• Support vehicle coordination, key holding, and equipment management
• Monitor and respond appropriately to operational alerts, incidents and requests
• Ensure relevant information is accurately recorded and communicated to the appropriate personnel

Skills & Experience Required

We welcome applications from candidates with experience in security, retail, CCTV, technical services, facilities, logistics, transport, scheduling or other operational environments.

Relevant experience may include:

• Previous experience in a security control room, operations, retail management, facilities, logistics or workforce coordination role
• Experience monitoring or working with CCTV systems
• Experience with CCTV installation, maintenance or technical support
• Experience with alarm systems, monitoring platforms or remote surveillance
• Experience coordinating staff, shifts, rotas, appointments, engineers, drivers or mobile teams
• Experience working in a busy retail environment, particularly where responsibility has included security, incident management, staffing or operational coordination
• Strong organisational and workforce planning skills
• Proven ability to multi-task and prioritise in a high-pressure environment
• Calm, decisive, and solution-focused approach
• Excellent communication skills and strong attention to detail
• Confident using IT systems, monitoring platforms, scheduling tools and Microsoft Office
• Ability to work independently and make sound operational decisions
• Valid SIA licence (mandatory)
• Full UK Driving Licence (desirable)

What We Offer

• A varied and challenging operational leadership role
• Supportive management team and professional working environment
• Opportunities for career development within a growing security business

Our Commitment to Inclusion and Flexibility

At Alpha Omega Securities Ltd, we are committed to fostering a diverse, inclusive and accessible workplace where everyone can thrive.

We are proud to be a Disability Confident Committed Employer and welcome applications from candidates of all backgrounds and abilities. As part of our commitment to disability inclusion, we operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. If you wish to be considered under this scheme, please let us know in your application.

We are also happy to discuss flexible working options throughout the recruitment process and during employment wherever operationally possible.