Full-time Front Desk & Admin — Patient Services

Optegra Eye Health Care; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary up to £26,910

Matched pension contributions

33 days annual leave including bankhol

Flexible working schemes

Funded training and development

Annual STAR awards

Blue Light Card discounts

Private Healthcare & 24/7 GP

Wellbeing discounts

Cycle to work scheme

Job summary

Optegra Eye Health Care is seeking an experienced Receptionist/Adminstrator to join the Birmingham Eye Hospital team on a full-time basis. You will be the first point of contact for patients and visitors, handling reception duties, billing support, and general admin to keep the Patient Services team efficient.

The role offers funded training and development, a supportive environment, and flexible working options to balance work and life commitments. Experience in private healthcare is a bonus.

Qualifications

• Front-of-house/customer service experience required.
• Billing/Accounts experience desirable.
• Private healthcare experience is a bonus.
• Excellent interpersonal and communication skills essential.
• Well organised with the ability to prioritise under pressure.
• Strong administrative skills and attention to detail.

Responsibilities

• Cover main hospital reception and act as first point of contact for patients and visitors.
• Assist Patient Services Team with queries, billing and admin tasks.
• Provide professional, friendly front-line support in person and over the phone.

Skills

Front-of-house customer service

Customer billing/accounts

Interpersonal skills

Organised and able to prioritise

Effective written and oral comms

Resource for colleagues

Microsoft Office (Outlook, Excel, Word

PowerPoint

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Job description

Optegra Eye Health Care is seeking an experienced Receptionist/Adminstrator to join the Birmingham Eye Hospital team on a full-time basis. You will be the first point of contact for patients and visitors, handling reception duties, billing support, and general admin to keep the Patient Services team efficient.

The role offers funded training and development, a supportive environment, and flexible working options to balance work and life commitments. Experience in private healthcare is a bonus.