Receptionist

Optegra; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary up to £26,910

Matched pension

33 days leave

Flexible working

Funded training

Blue Light Card

Private Healthcare

24/7 GP

Cycle to work

Season ticket loan

Job summary

Optegra Eye Healthcare in Birmingham is seeking an experienced Receptionist/Adminstrator to join our multi-disciplinary Patient Services team on a full-time basis. You will be the first point of contact for patients and visitors, delivering a professional, friendly welcome and supporting front-of-house operations.

This role offers funded training and development, a generous salary up to £26,910, and benefits including private healthcare and flexible working.

Qualifications

• Experience in a front of house/customer service role.
• Experience in customer billing/accounts.
• Private Healthcare experience desirable.
• Excellent interpersonal skills.
• Well organised and able to prioritise under pressure.
• Excellent administrative skills and attention to detail.
• Effective written and oral communication skills.
• Ability to act as a resource for colleagues & staff.
• Good IT skills including Outlook, Excel, Word, PowerPoint.

Responsibilities

• Provide cover at the main hospital reception and be the first point of contact for patients and visitors, in person and on the phone.
• Greet patients and visitors professionally and support Patient Services team with queries before and after consultations.
• Assist with billing and general administration tasks for the Patient Services team.

Skills

Front of house

Customer service

Billing / accounts

Administrative skills

MS Office

Interpersonal skills

Written and oral communication

IT skills

Tools

Microsoft Office

Job description

Optegra has an exciting new job opportunity for an experienced Receptionist/Adminstratorto join our amazing and supportive team in BirminghamEye Hospital, on a fulltime basis.This is a great opportunity to join a forward-thinking business and benefit from our fantastic fully funded training and development programs.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

Here are some of our amazing benefits:

• Generous salary which is reviewed annually. This role pays up to £26,910 dependent on experience
• Generous matched pension contributions
• 33 days annual leave inclusive of bank holidays
• Flexible working and SMART working schemes – because we believe in work life balance
• Funded training and development – because we believe in our people
• Celebrating your anniversaries – because we value loyalty and commitment
• Annual STAR awards
• Blue Light Card (amazing discounts online and on the high street)
• Free laser eye treatment for you and 20% discount for friends and family
• Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
• Enhanced maternity and paternity leave
• Cycle to work scheme and season ticket loan

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services team. Responsibilities of the role will include: providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before, and following consultation, billing, general administration support to Patient Services team.

Requirements

• Experience of working in a front of house/face to face customer service role
• Experience of customer billing/accounts
• Private Healthcare experience is desirable
• Excellent interpersonal skills
• Well organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• Good IT skills ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.