Full Time Customer Service Agent, based Preston

Avnet; Preston; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A global technology distributor is seeking a full-time Customer Service Agent in Preston, England. This role involves being the first point of contact for customers, managing inquiries, and ensuring a smooth service experience. The ideal candidate will have strong communication skills and a proactive attitude, contributing to a positive team environment while resolving issues efficiently. The position offers competitive salary, health benefits, and hybrid working options.

Benefits

Competitive salary

Pension scheme

Health Cash Plan

25 days holiday plus bank holidays

Flexible hybrid working

Free onsite parking

Recognition reward programs

Qualifications

• Basic computer skills and attention to detail.
• Strong communication skills via telephone and email.
• A self-starter with excellent problem-solving abilities.

Responsibilities

• Respond to customer inquiries and resolve issues efficiently.
• Manage order tracking, invoicing, and returns.
• Support sales team with quotes and inventory queries.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Teamwork

Job description

Farnell

Farnell an Avnet company is a global high-service distributor of technology products services and solutions for electronic system design maintenance and repair.

Are you looking for a Full-time office-based role Passionate about delivering excellent customer service and making a real impact Someone who is thrives on being part of a team and succeeding!

Were looking for a Customer Service Agent to join our friendly team in Preston Lancashire . In this role youll be the first point of contact for our customers helping to resolve queries process orders and ensure a smooth experience from start to finish.

Youll play a key role in supporting our customers and internal teams by :

• Responding to customer inquiries and resolving issues with care and efficiency
• Managing order tracking invoicing returns and discrepancies
• Supporting the sales team with quotes stock queries and reporting
• Maintaining accurate records and documentation
• Identifying opportunities to improve our processes and customer experience
• Ensuring customer complaints are handled fairly quickly and effectively.
• Collaborating with peers and contributing to a positive team environment

You might be a recent graduate returning to work or looking for a career change. What matters most is your enthusiasm and willingness to learn passion for customer service and putting the customer at the heart of what you do.

Our successful candidate will need

• Basic computer skills and a keen eye for detail
• A proactive attitude and strong communication skills (telephone online and email)
• Ability to follow instructions and work as part of a team
• A self-starter with excellent problem-solving skills and able to work under own initiative.

We Offer

• A collaborative inclusive team environment focused on mutual goals.
• Open-door approach to leadership.
• Competitive salary
• Pension scheme
• Health Cash Plan
• 25 days holiday (plus bank holidays) with the option to buy additional days
• Flexible hybrid working
• Free onsite parking
• Recognition reward programs and staff discounts.

Ready to Apply

If this sounds like the right opportunity for you wed love to hear from you!

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region : Americas applicants Asia applicants - EMEA applicants - .

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type

Full-Time

Experience

years

Vacancy

1