Full-Time Customer Service Advisor - Immediate Start

Confidential; Norwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Confidential in Norwich is seeking a motivated Call Centre Agent for an immediate start on a full-time temporary basis, with potential to extend. You will handle inbound and outbound calls and deliver friendly, professional customer service.

This role suits someone with good communication, strong organisation, and proficiency in Microsoft Office, ready to join a busy admin and customer support team.

Qualifications

• Strong communication and organisational skills are required.
• Good attention to detail is essential.
• Confident using Microsoft Office applications.
• Previous experience in customer service or administration is desirable.

Responsibilities

• Responding to customer enquiries via phone.
• Answer incoming calls from customers promptly and professionally.
• Make outbound calls.
• Maintain a polite, professional, and empathetic manner.
• Supporting the admin team with general office tasks.
• Ensuring a smooth and professional customer experience.

Skills

Strong communication

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Full-Time Call Centre Agent - Immediate Start

Contract Type: Temp until mid December, potential to be extended
Location: Norwich - fully office based

Monday - Friday, 9am - 5pm

We are looking for a reliable and enthusiastic Call Centre Agent to join our client's team on a full-time, temp-to-perm basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support.

Key Responsibilities:

• Responding to customer enquiries via phone
• Answer incoming calls from customers promptly and professionally
• Make outbound calls
• Maintain a polite, professional, and empathetic manner
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Requirements:

• Strong communication and organisational skills
• Good attention to detail
• Confident using Microsoft Office
• Previous experience in customer service or administration is desirable

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.