Full-Time Customer Service Advisor - Immediate Start

Huntress; Norwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Huntress is recruiting a reliable Call Centre Agent for a client in Norwich, on a full-time, temp-to-perm basis. The role is office-based with a 9am–5pm, Monday-to-Friday schedule, handling customer enquiries by phone and delivering excellent service in a fast-paced environment.

You will respond to calls, make outbound outreach, and support the admin team with general office tasks while maintaining a courteous, professional, and empathetic approach.

Qualifications

• Strong communication and organisational skills.
• Good attention to detail.
• Confident using Microsoft Office.
• Previous experience in customer service or administration is desirable.

Responsibilities

• Responding to customer enquiries via phone
• Answer incoming calls from customers promptly and professionally
• Make outbound calls
• Maintain a polite, professional, and empathetic manner
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Skills

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

Full-Time Call Centre Agent - Immediate Start

Contract Type: Temp until mid December, potential to be extended

Location: Norwich - fully office based

Monday - Friday, 9am - 5pm

We are looking for a reliable and enthusiastic Call Centre Agent to join our client's team on a full-time, temp-to-perm basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support.

Key Responsibilities:

• Responding to customer enquiries via phone
• Answer incoming calls from customers promptly and professionally
• Make outbound calls
• Maintain a polite, professional, and empathetic manner
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Requirements:

• Strong communication and organisational skills
• Good attention to detail
• Confident using Microsoft Office
• Previous experience in customer service or administration is desirable

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.