Customer Support Advisor – Norwich (Temp-to-Perm)

Confidential; Norwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Confidential in Norwich is seeking a motivated Call Centre Agent for an immediate start on a full-time temporary basis, with potential to extend. You will handle inbound and outbound calls and deliver friendly, professional customer service.

This role suits someone with good communication, strong organisation, and proficiency in Microsoft Office, ready to join a busy admin and customer support team.

Qualifications

• Strong communication and organisational skills are required.
• Good attention to detail is essential.
• Confident using Microsoft Office applications.
• Previous experience in customer service or administration is desirable.

Responsibilities

• Responding to customer enquiries via phone.
• Answer incoming calls from customers promptly and professionally.
• Make outbound calls.
• Maintain a polite, professional, and empathetic manner.
• Supporting the admin team with general office tasks.
• Ensuring a smooth and professional customer experience.

Skills

Strong communication

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Confidential in Norwich is seeking a motivated Call Centre Agent for an immediate start on a full-time temporary basis, with potential to extend. You will handle inbound and outbound calls and deliver friendly, professional customer service.

This role suits someone with good communication, strong organisation, and proficiency in Microsoft Office, ready to join a busy admin and customer support team.