Customer Service Advisor - Call Centre Temp-to-Perm

Huntress; Norwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Huntress is recruiting a reliable Call Centre Agent for a client in Norwich, on a full-time, temp-to-perm basis. The role is office-based with a 9am–5pm, Monday-to-Friday schedule, handling customer enquiries by phone and delivering excellent service in a fast-paced environment.

You will respond to calls, make outbound outreach, and support the admin team with general office tasks while maintaining a courteous, professional, and empathetic approach.

Qualifications

• Strong communication and organisational skills.
• Good attention to detail.
• Confident using Microsoft Office.
• Previous experience in customer service or administration is desirable.

Responsibilities

• Responding to customer enquiries via phone
• Answer incoming calls from customers promptly and professionally
• Make outbound calls
• Maintain a polite, professional, and empathetic manner
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Skills

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

Huntress is recruiting a reliable Call Centre Agent for a client in Norwich, on a full-time, temp-to-perm basis. The role is office-based with a 9am–5pm, Monday-to-Friday schedule, handling customer enquiries by phone and delivering excellent service in a fast-paced environment.

You will respond to calls, make outbound outreach, and support the admin team with general office tasks while maintaining a courteous, professional, and empathetic approach.