Customer Service Advisor

Frontline Recruitment Group; Dartford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Canteen

Company events

Good transport links

Permanent and temp-to-permOpportunit

Job summary

Frontline Recruitment Group in Dartford is seeking a Customer Service Advisor / Administrator to join a busy team. This is a full-time, permanent role with potential for temp-to-perm progression. You will handle calls, bookings, and data entry, ensuring accurate information and excellent service for customers and drivers.

Based in Dartford, the role offers an engaging office-based environment where you will liaise with customers and internal teams to keep schedules and records up to date.

Qualifications

• Previous customer service, call centre or administration experience.
• Confident and professional telephone manner.
• Good computer and data entry skills.
• Strong communication skills.
• Good organisational skills.
• Positive and reliable attitude.
• Ability to work well in a busy environment.

Responsibilities

• Handling inbound and outbound customer calls.
• Booking deliveries and managing schedules.
• Dealing with customer queries.
• Updating internal systems and customer information.
• Data entry and general administration.
• Liaising with customers, drivers and internal teams.
• Providing excellent customer service.

Skills

Customer service

Administration

Data entry

Telephone communication

Organizational skills

Communication skills

Job description

Customer Service Advisor / Administrator

Location: Dartford, Kent

Job Type: Full-time, Permanent / Temp-to-Perm

We are recruiting for a Customer Service Advisor / Administrator to join a busy team in Dartford. This is an excellent opportunity for someone with previous experience in customer service, call centre, administration, customer support or a similar office-based role. You'll be joining a busy working environment where you'll be speaking with customers, organising deliveries and making sure information is kept accurate and up to date.

The role

Your day-to-day duties will include:

• Handling inbound and outbound customer calls
• Booking deliveries and managing schedules
• Dealing with customer queries
• Updating internal systems and customer information
• Data entry and general administration
• Liaising with customers, drivers and internal teams
• Providing excellent customer service

What we're looking for

We'd like to hear from you if you have:

• Previous customer service, call centre or administration experience
• A confident and professional telephone manner
• Good computer and data entry skills
• Strong communication skills
• Good organisational skills
• A positive and reliable attitude
• The ability to work well in a busy environment

Experience as a Customer Service Advisor, Customer Service Administrator, Call Centre Advisor, Customer Support Advisor, Office Administrator, Administrator, Customer Care Advisor or similar would be beneficial.

Benefits

• Company pension
• Free on-site parking
• Canteen
• Company events
• Good transport links
• Permanent and temp-to-perm opportunities

Work Location: Dartford, Kent - in person