Full Time Client Advisor - Weekend Max Mara Store - London

Max Mara Fashion Group; Greater London; On-site; GBP 18,000 - 26,000; Full time

Job summary

Max Mara Fashion Group in the United Kingdom is seeking a FULL TIME CLIENT ADVISOR for weekend shifts at our flagship store. You will share the brand's DNA and provide luxury service to drive sales and build our client base.

You will assist customers in line with brand philosophy, maintain high standards, manage queries, and develop lasting client relationships. Training is provided and a competitive salary and benefits package is offered.

Qualifications

• Good conversational English.
• 1–3 years of retail experience; luxury a plus.
• Develop and maintain strong client relationships.
• Deliver consistent, professional service to every customer.
• Motivated to achieve personal and team goals.
• Continuously maintain high standards.

Responsibilities

• Assists the customers in accordance with the Brand philosophy, service and quality standards
• Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
• Ensure that all merchandise is properly displayed and organized
• Maintain and update professional and technical knowledge
• Delivers excellent service to ensure high levels of customer satisfaction
• Deals with customer queries and complaints
• Acts as ambassador of the customer-centric logic within the store

Skills

Conversational English

Retail experience (1-3 years)

Client relationships

Customer service

Team & goal oriented

Maintaining high standards

Job description

FULL TIME CLIENT ADVISOR @WEEKEND MAX MARA STORE

The sales assistant is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.

Main Responsibilities

• Assists the customers in accordance with the Brand philosophy, service and quality standards
• Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
• Ensure that all merchandise is properly displayed and organized;
• Maintain and update professional and technical knowledge;
• Delivers excellent service to ensure high levels of customer satisfaction;
• Deals with customer queries and complaints;
• Acts as ambassador of the customer-centric logic within the store;

Profile: The ideal candidate will

• Demonstrate good conversational English.
• Have minimum 1-3 years of Retail experience; luxury a plus.
• Develop and maintain strong client relationships.
• Ensure each customer receives a consistent and professional service
• Be motivated to achieve personal and team goals and
• Continuously maintain high standards.

Potential permanent work for good candidates. Full training will be given, attractive salary and package offered.
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ABOUT MAX MARA FASHION GROUP

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.
The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.
Passion, commitment and tradition have created a unique fashion style:

• 9 brands
• 60+ collections per season
• 14,000,000+ items sold per year
• 105 countries in the world
• 2,500+ mono-brand stores
• 10,000+ multi-brand stores
• 27 languages spoken
• 5,500+ collaborators in the world

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We are committed to equality of opportunity for all employees.
We accept and value the differences between people, without any bias, including
but not limited to: race, ethnicity, gender, gender identity, sexual orientation,
age, social class, physical ability or attributes, religious or ethical values system,
national origin, and political beliefs.

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