Floor Manager - Max Mara Harrods

Max Mara Fashion Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Max Mara Fashion Group is seeking a Floor Manager for its Corner in Harrods, London. The ideal candidate has several years of floor management experience, preferably in fashion or luxury with structured retail operations.

The role focuses on achieving commercial objectives by effectively leading resources and delivering exceptional customer experiences. Responsibilities include optimizing on-floor resources, collaborating with the management team, developing staff, and promoting digital tools

Qualifications

• Experience as Floor Manager in fashion or luxury retail.
• Experience in department stores is a plus.
• Ability to manage and develop team members.

Responsibilities

• Organise, manage and coordinate resources to hit commercial targets.
• Maintain customer experience level to company standards.
• Collaborate with the management team.
• Develop and motivate department team members.
• Ensure adherence to procedures and code of conduct.
• Identify and implement solutions to optimise on-floor resource deployment.
• Foster motivation in collaboration with management.
• Promote use of digital technologies in process management and stakeholder relations.
• Champion sustainability initiatives in operations.

Skills

Interpersonal skills

Team leadership

Customer service

Flexibility

Continuous improvement

Retail excellence

Tools

Digital tools

CRM systems

Job description

Max Mara is looking for a Floor Manager for its Corner in Harrods!

The ideal candidate is a dynamic and goal-oriented professional with several years of experience in the role of Floor Manager, preferably within fashion and/or luxury companies with structured retail organizations.

The Floor Manager will be responsible for ensuring the achievement of commercial objectives for the assigned department by effectively managing and developing its resources, in line with company standards.

Responsibilities

• Efficiently organize, manage, and coordinate the resources assigned to achieve commercial results.
• Guarantee that the level of Customer Experience in the Corner meets company standards.
• Collaborate with the management team
• Promote the growth and development of the department's team members.
• Ensure adherence to company procedures and codes of conduct.
• Identify and implement effective solutions to optimize the deployment of on-floor resources based on customer needs.
• Foster team motivation in collaboration with the management team.
• Promote and integrate the use of digital technologies within the scope of the role, particularly in process management and relationships with both internal and external stakeholders.
• Champion operational and cultural actions related to Sustainable Development, focusing on environmental care, business processes, and community well-being.

Candidate Profile

• Excellent interpersonal skills, strong inclination for teamwork and human resource management.
• Results-driven with a passion for fashion and customer service excellence.
• Positive attitude, flexibility with working hours, and a strong commitment to continuous improvement.
• Strong leadership abilities, with a focus on motivating and developing team members.
• Previous experience within a department store will be considered a plus.

About Max Mara Fashion Group

Max Mara Fashion Group is recognized worldwide as a pioneer of modern prêt-à-porter fashion. Founded in 1951, the company’s mission has been to offer "haute de gamme" women’s clothing, produced through exceptional industrial processes.

Passion, commitment, and tradition have created a unique fashion style:

9 main brands

60+ fashion collections every season

14 million+ garments sold annually

2,500+ single-brand stores

10,000+ multi-brand shops

27 languages spoken across the Max Mara Fashion Group

5,500+ employees globally

Our ecosystem comprises 44 departments, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, and more. The Digital Division, established in 2013, focuses on integrating the company’s digital assets, including e-commerce solutions and digital marketing services.

Discover your potential and thrive with Max Mara Fashion Group, where work means passion, embracing challenges, learning from each other, and contributing to a shared vision. Join our team and make your career a success!

Max Mara Fashion Group is an equal opportunity employer. We welcome and encourage candidates from all backgrounds to apply. #JoinUs