FTC Administrator

Confidential; Golborne; On-site; GBP 27,000 - 28,000; Full time

Job summary

Confidential in Warrington is seeking an Administrator for a fixed-term contract until March 2027. The role involves processing customer orders, supporting finance with admin tasks, and using Sage ERP.

You will work Monday to Friday, 8:30am–5:00pm, 30-minute lunch, handling B2B and D2C orders, invoicing, stock updates, reports, and various administrative duties across IT tools.

Qualifications

• Experience using Sage ERP or similar system.
• Excellent Excel skills.
• Strong communication and liaison skills.
• Good written and numerical skills.
• Ability to multitask and manage a varied workload.
• Flexible approach to responsibilities.

Responsibilities

• Process customer orders daily.
• Work with customer portals for both B2B and D2C orders.
• Monitor orders and stock levels in 3PL portals.
• Check order requirements against stock.
• Process and update B2B back orders.
• Complete sales invoicing.
• Provide customer stock updates.
• Respond to trade customer queries by email; occasional calls.
• Produce weekly sales reports for the Sales Team.
• Arrange faulty goods collections with the 3PL provider.
• Process sales credit notes for returns and price corrections.
• Record goods receipts.
• Enter purchase invoices onto Sage.
• Raise purchase credit notes for faulty or undelivered goods.
• Assist Finance Manager with sustainability and Excel reports.
• Send customer statements as required.
• Order office stationery.
• Action debit note queries with B2B customers.

Skills

Attention to detail

Communication

Multitasking

Numerical skills

Written skills

Tools

Sage ERP

Microsoft Excel

Microsoft Teams

Outlook

Word

Job description

FTC Administrator Golborne 27,000 - 28,000 DOE

Contract: Fixed-term contract until March 2027
Hours: Monday to Friday, 8:30am - 5:00pm (30-minute lunch)

We are currently recruiting for an Administrator to join a successful and established organisation based in Warrington, on a fixed-term contract until March 2027.

This is a varied role, making it an excellent opportunity for someone who enjoys a busy, varied working environment.

The Role

Working as part of the team, you will be responsible for ensuring customer orders are processed accurately and efficiently, while also supporting the finance function with a range of administrative duties.

• Process customer orders on a daily basis.
• Work with customer-specific portals for both B2 B and D2 C orders.
• Use 3 PL warehouse portals to monitor orders and stock levels.
• Check order requirements against available stock.
• Process and update B2 B customer back orders.
• Complete sales invoicing.
• Provide customer stock updates.
• Respond to trade customer queries via email, with occasional telephone contact.
• Produce weekly sales reports for the Sales Team.
• Arrange faulty goods collections with the 3 PL provider.
• Process sales credit notes for returns and price corrections across B2 B and D2 C customers.
• Record goods receipts.
• Enter purchase invoices onto Sage.
• Raise purchase credit notes for faulty or undelivered goods from Head Office.
• Assist the Finance Manager with sustainability and other Excel reports.
• Send customer statements as required.
• Order office stationery when needed.
• Action debit note queries with B2 B customers.

You will ideally have:

• Excellent attention to detail.
• Strong communication and liaison skills, with a friendly but assertive approach.
• Previous experience using Sage ERP or a similar system.
• Excellent Excel skills.
• Good general IT skills, with previous experience using Microsoft Teams, Outlook and Word.
• The ability to multitask and manage a varied workload.
• A flexible approach and willingness to take on a wide range of responsibilities.
• Good written and numerical skills.
• The confidence to communicate professionally with customers, colleagues and external partners.

If you're an experienced administrator looking for a varied role where no two days are quite the same, we'd love to hear from you!

BH37183