FTC Administrator

Zachary Daniels; Warrington; On-site; GBP 27,000 - 28,000; Full time

Job summary

Zachary Daniels in Warrington is recruiting an FTC Administrator on a fixed-term contract until March 2027. The role covers processing customer orders, supporting the finance function, and ensuring accurate admin across B2B and D2C channels.

You will work with Sage ERP and Excel to produce reports, issue invoices and credit notes, manage stock updates, and respond to customer queries while maintaining high attention to detail and professional communication.

Qualifications

• Excellent attention to detail.
• Strong communication and liaison skills, with a friendly but assertive approach.
• Previous experience using Sage ERP or a similar system.
• Excellent Excel skills.
• Good general IT skills, with previous experience using Microsoft Teams, Outlook and Word.
• The ability to multitask and manage a varied workload.
• A flexible approach and willingness to take on a wide range of responsibilities.
• Good written and numerical skills.
• The confidence to communicate professionally with customers, colleagues and external partners.

Responsibilities

• Process customer orders on a daily basis.
• Work with customer-specific portals for both B2B and D2C orders.
• Use 3PL warehouse portals to monitor orders and stock levels.
• Check order requirements against available stock.
• Process and update B2B customer back orders.
• Complete sales invoicing.
• Provide customer stock updates.
• Respond to trade customer queries via email, with occasional telephone contact.
• Produce weekly sales reports for the Sales Team.
• Arrange faulty goods collections with the 3PL provider.
• Process sales credit notes for returns and price corrections across B2B and D2C customers.
• Record goods receipts.
• Enter purchase invoices onto Sage.
• Raise purchase credit notes for faulty or undelivered goods from Head Office.
• Assist the Finance Manager with sustainability and other Excel reports.
• Send customer statements as required.
• Order office stationery when needed.
• Action debit note queries with B2B customers.

Skills

Sage ERP

Excel

Microsoft Teams

Outlook

Word

Attention to detail

Communication

Tools

Sage ERP

Job description

FTC Administrator Golborne 27,000 - 28,000 DOE

Contract: Fixed-term contract until March 2027
Hours: Monday to Friday, 8:30am - 5:00pm (30-minute lunch)

We are currently recruiting for an Administrator to join a successful and established organisation based in Warrington, on a fixed-term contract until March 2027.

This is a varied role, making it an excellent opportunity for someone who enjoys a busy, varied working environment.

The Role

Working as part of the team, you will be responsible for ensuring customer orders are processed accurately and efficiently, while also supporting the finance function with a range of administrative duties.

• Process customer orders on a daily basis.
• Work with customer-specific portals for both B2B and D2C orders.
• Use 3PL warehouse portals to monitor orders and stock levels.
• Check order requirements against available stock.
• Process and update B2B customer back orders.
• Complete sales invoicing.
• Provide customer stock updates.
• Respond to trade customer queries via email, with occasional telephone contact.
• Produce weekly sales reports for the Sales Team.
• Arrange faulty goods collections with the 3PL provider.
• Process sales credit notes for returns and price corrections across B2B and D2C customers.
• Record goods receipts.
• Enter purchase invoices onto Sage.
• Raise purchase credit notes for faulty or undelivered goods from Head Office.
• Assist the Finance Manager with sustainability and other Excel reports.
• Send customer statements as required.
• Order office stationery when needed.
• Action debit note queries with B2B customers.

You will ideally have:

• Excellent attention to detail.
• Strong communication and liaison skills, with a friendly but assertive approach.
• Previous experience using Sage ERP or a similar system.
• Excellent Excel skills.
• Good general IT skills, with previous experience using Microsoft Teams, Outlook and Word.
• The ability to multitask and manage a varied workload.
• A flexible approach and willingness to take on a wide range of responsibilities.
• Good written and numerical skills.
• The confidence to communicate professionally with customers, colleagues and external partners.

BH37183