Frontline Verification & Fraud Prevention Officer - Southern

Government Recruitment Service; Plymouth; Presencial; GBP 29.000 - 35.000; Jornada completa

Descripción de la vacante

Government Recruitment Service in Plymouth is seeking a permanent, full-time Verification Assurance Officer (VAO) to join a new and dynamic team. The role focuses on identifying and tackling fraud at the frontline, helping to prevent fraud from entering the welfare system and reducing customer debt.

You will work face-to-face with claimants at Jobcentre locations, strengthening fraud controls and educating customers on their responsibilities.

Responsabilidades

• Interview claimants and verify documents for identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct evidence interviews and verification activities with Jobcentre colleagues.
• Provide feedback on fraud trends at office meetings and feed into risk and intelligence teams.
• Lead customer education sessions to clarify responsibilities and consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts.
• Travel between sites may be required.

Descripción del empleo

Government Recruitment Service in Plymouth is seeking a permanent, full-time Verification Assurance Officer (VAO) to join a new and dynamic team. The role focuses on identifying and tackling fraud at the frontline, helping to prevent fraud from entering the welfare system and reducing customer debt.

You will work face-to-face with claimants at Jobcentre locations, strengthening fraud controls and educating customers on their responsibilities.