Frontline Verification & Fraud Prevention Officer (NE)

Government Recruitment Service; Barton-upon-Humber; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) role within selected Jobcentre and Service Centres.

The VAO will work with Jobcentre colleagues to identify and tackle fraud on the frontline, prevent fraud entering the welfare system, and support staff with education on responsibilities.

This role requires onsite work from a Jobcentre location; hybrid and home working cannot be considered.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) role within selected Jobcentre and Service Centres.

The VAO will work with Jobcentre colleagues to identify and tackle fraud on the frontline, prevent fraud entering the welfare system, and support staff with education on responsibilities.

This role requires onsite work from a Jobcentre location; hybrid and home working cannot be considered.