Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Canvey Island; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is recruiting a Verification Assurance Officer for the Home Counties, based at a Jobcentre location. The role focuses on preventing fraud on the frontline by conducting robust interviews and verifying documents, including identification and benefit-related costs.

You will work with Jobcentre colleagues, educate claimants on their responsibilities, and provide feedback to risk and intelligence teams.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Skills

Interviewing

Fraud awareness

Communication

Data analysis

MI reporting

Job description

Government Recruitment Service is recruiting a Verification Assurance Officer for the Home Counties, based at a Jobcentre location. The role focuses on preventing fraud on the frontline by conducting robust interviews and verifying documents, including identification and benefit-related costs.

You will work with Jobcentre colleagues, educate claimants on their responsibilities, and provide feedback to risk and intelligence teams.