Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Llangefni; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Llangefni is seeking a Verification Assurance Officer to join the North West and Wales team. The role focuses on frontline fraud prevention, interviewing claimants and collaborating with Jobcentre colleagues to strengthen verification processes.

You will educate customers on responsibilities, provide clear guidance, and maintain MI while supporting the Fraud, Error and Debt strategy. This is a permanent, full-time role requiring on-site presence.

Qualifications

• Experience interviewing claimants and verifying documents.
• Ability to identify fraud on frontline within welfare system.
• Strong communication and stakeholder engagement skills.
• Experience working in Jobcentre environments or similar frontline settings.
• Willingness to travel between sites as required.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues to conduct interviews and verification activities.
• Conduct robust interviews when there is suspicion about document validity.
• Lead review meetings with customers when evidence is brought in for review.
• Provide regular feedback on fraud trends to risk and intelligence teams.
• Lead customer education sessions to explain responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) as directed by analysts.

Skills

Interviewing

Fraud detection

Communication

Data analysis

MI reporting

Stakeholder engagement

Job description

Government Recruitment Service in Llangefni is seeking a Verification Assurance Officer to join the North West and Wales team. The role focuses on frontline fraud prevention, interviewing claimants and collaborating with Jobcentre colleagues to strengthen verification processes.

You will educate customers on responsibilities, provide clear guidance, and maintain MI while supporting the Fraud, Error and Debt strategy. This is a permanent, full-time role requiring on-site presence.