Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Llandudno; Sur place; GBP 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Disability Confident employer

Résumé du poste

Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales. The role requires close collaboration with Jobcentre and Service Centre colleagues to identify and tackle fraud on the frontline, ensuring verification processes are strengthened and customer engagement is improved.

The role is based in Llandudno with full-time permanent status and no hybrid or home working.

Qualifications

• Experience conducting interviews for verification of documents and claims.
• Understanding of fraud prevention and welfare processes.
• Ability to communicate clearly with customers and colleagues.

Responsabilités

• Conduct initial and further evidence interviews to verify information and documents.
• Evaluate cases and contribute to verification activities with Jobcentre and service centre teams.
• Lead customer education sessions to explain responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) for performance reporting.

Connaissances

Interviewing

Fraud awareness

Stakeholder engagement

Communication

Description du poste

Government Recruitment Service is seeking a Verification Assurance Officer for North West and Wales. The role requires close collaboration with Jobcentre and Service Centre colleagues to identify and tackle fraud on the frontline, ensuring verification processes are strengthened and customer engagement is improved.

The role is based in Llandudno with full-time permanent status and no hybrid or home working.