Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Harlow; Presencial; GBP 32.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Government Recruitment Service is seeking a Verification Assurance Officer to join a new team covering the Home Counties. The role focuses on preventing fraud at the frontline, improving verification processes, and educating customers about responsibilities and consequences of non-compliance.

The position requires in-person interviewing at Jobcentre locations with no hybrid or home-working option, frequent travel between sites, and is offered as a permanent full-time role in Harlow, England.

Formación

• Interview claimants and collaborate with Jobcentre colleagues face to face.
• Identify and tackle fraud on the frontline to prevent welfare fraud.
• Maintain accurate Management Information (MI) as directed by analysts.

Responsabilidades

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews and verification activities.
• Conduct robust interviews to verify documents for identification, housing costs, children and childcare costs elements of Universal Credit.
• Lead customer education sessions with Jobcentre colleagues on responsibilities and non-compliance consequences.
• Collate and maintain accurate management information as directed by analysts and performance teams.
• Travel between sites may be required.

Descripción del empleo

Government Recruitment Service is seeking a Verification Assurance Officer to join a new team covering the Home Counties. The role focuses on preventing fraud at the frontline, improving verification processes, and educating customers about responsibilities and consequences of non-compliance.

The position requires in-person interviewing at Jobcentre locations with no hybrid or home-working option, frequent travel between sites, and is offered as a permanent full-time role in Harlow, England.