Verification Assurance Officer - Frontline Fraud Prevention

Government Recruitment Service; Southend-on-Sea; In loco; GBP 32.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Disability Confident employer scheme

Descrizione del lavoro

Government Recruitment Service is seeking a Verification Assurance Officer for the Home Counties. The role is based at a Jobcentre location, and you will interview claimants and collaborate with Jobcentre colleagues to prevent fraud entering the welfare system.

You will lead verification activities, educate customers on responsibilities, and regularly report fraud trends. Frequent travel between sites may be required; the role supports Disability Confident initiatives and is a permanent,

Mansioni

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Descrizione del lavoro

Government Recruitment Service is seeking a Verification Assurance Officer for the Home Counties. The role is based at a Jobcentre location, and you will interview claimants and collaborate with Jobcentre colleagues to prevent fraud entering the welfare system.

You will lead verification activities, educate customers on responsibilities, and regularly report fraud trends. Frequent travel between sites may be required; the role supports Disability Confident initiatives and is a permanent,